Front Office Supervisor – Parental Leave Replacement

Jobtailor; Recklinghausen; Vor Ort; EUR 34.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a Front Office Manager to coordinate and oversee daily guest services and front-office operations. You will welcome guests professionally, handle special requests, and resolve complaints with care.

The role requires monitoring daily bookings, guiding shifts, and ensuring compliance with franchise standards. Responsibilities include training staff, conducting on-the-job briefings, and serving as Manager on Duty to maintain high service levels.

Qualifikationen

• Professional experience in a similar role
• Willingness to support day-to-day front-office operations during morning and evening shifts
• Ability to coordinate and ensure smooth front-office operations
• Professional and friendly approach to guests
• Ability to handle special guest requests and challenges
• Experience in, or ability to perform, complaint and guest-claim management
• Ability to monitor the daily booking status and initiate appropriate measures as needed
• Willingness to complete and review daily front-office tasks in accordance with the shift checklist
• Ability to identify training needs and conduct on-the-job briefings and training
• Willingness to serve as Manager on Duty
• Ensure compliance with the franchise partner’s standards
• Relevant training and/or experience serves as the foundation for career development

Aufgaben

• Coordinate and ensure smooth front-office operations
• Welcome and assist guests in a professional and friendly manner
• Handle special guest requests and challenges effectively
• Manage complaints and guest claims
• Monitor the daily booking status and initiate appropriate measures as needed
• Complete and review daily front-office tasks in accordance with the shift checklist
• Support day-to-day front-office operations during morning and evening shifts
• Identify training needs and conduct briefings and on-the-job training
• Serve as Manager on Duty
• Ensure compliance with the franchise partner’s standards

Kenntnisse

Front-Office

Guest Complaint Management

Training & Briefing

Shift Monitoring

Manager on Duty

Jobbeschreibung

• Coordinate and ensure smooth front-office operations
• Welcome and assist guests in a professional and friendly manner
• Handle special guest requests and challenges effectively
• Manage complaints and guest claims
• Monitor the daily booking status and initiate appropriate measures as needed
• Complete and review daily front-office tasks in accordance with the shift checklist
• Support day-to-day front-office operations during morning and evening shifts
• Identify training needs and conduct briefings and on-the-job training
• Serve as Manager on Duty
• Ensure compliance with the franchise partner’s standards

Requirements

• Professional experience in a similar role
• Willingness to support day-to-day front-office operations during morning and evening shifts
• Ability to coordinate and ensure smooth front-office operations
• Professional and friendly approach to guests
• Ability to handle special guest requests and challenges
• Experience in, or ability to perform, complaint and guest-claim management
• Ability to monitor the daily booking status and initiate appropriate measures as needed
• Willingness to complete and review daily front-office tasks in accordance with the shift checklist
• Ability to identify training needs and conduct on-the-job briefings and training
• Willingness to serve as Manager on Duty
• Ensure compliance with the franchise partner’s standards
• Relevant training and/or experience serves as the foundation for career development

Core Competencies

Demonstrates strong capabilities in managing front-office operations, ensuring guest satisfaction, and compliance with franchise standards. Proficient in training staff and handling guest requests and complaints effectively.

Highest-signal resume keywords

• Front-Office Operations Management
• Guest Complaint Management
• Training and On-the-Job Briefing
• Daily Booking Status Monitoring
• Manager on Duty Experience

Soft Skills

• Professional and Friendly Approach
• Effective Communication
• Problem-Solving

Industry Keywords

• Guest Claims Management
• Franchise Compliance
• Shift Checklist Review
• Special Guest Requests Handling