Global Account Manager (m/w/d)

Kintetsu-World-Express; Düsseldorf; On-site; EUR 90,000 - 130,000; Full time

Job summary

Kintetsu World Express in Düsseldorf seeks a Global Account Manager to manage strategic international clients and lead the EMEA region. You will shape client strategy, build executive-level relationships, and coordinate cross-border teams to drive revenue and service excellence.

This hands-on role requires fluent English and willingness to travel internationally, with healthcare logistics experience as a strong advantage.

Qualifications

• Extensive experience in strategic account management, business development, or consulting-oriented B2B sales.
• Practical understanding of logistics or another complex international service industry.
• Business acumen, confidence in dealing with high-level decision-makers, and disciplined execution.
• Fluent English and willingness to travel internationally.
• Experience in healthcare logistics is a major advantage.

Responsibilities

• Lead global account strategies and bring the EMEA perspective to clients served in other regions.
• Build trusting relationships in procurement, supply chain, quality, operations, and management.
• Coordinate country and regional teams based on clear client plans, priorities, and actions.
• Lead or support QBRs, tenders, and negotiations while ensuring sustainable revenue.
• Collaborate with Quality and Operations on GDP-sensitive and temperature-controlled solutions for healthcare.

Skills

Strategic account management

Business development

B2B sales

Client relationship management

Leadership & influencing

Willingness to travel

Job description

Kintetsu World Express ((株式会社近鉄エクスプレス) is a global company headquartered in Tokyo, Japan, and, with over 18,500 employees at 302 locations in 45 countries, ranks among the world’s leading logistics service providers. Our strengths lie in providing customized, customer-focused transportation and logistics services that meet high quality standards. Our current focus is on air and ocean freight as well as contract logistics. We have been successfully operating in Germany since 1985 and currently have 6 branches with over 200 employees.

We are seeking a Global Account Manager (m/f/d) to join our EMEA team at our Düsseldorf location.

The Role:

Managing strategic international clients, with an initial focus on the healthcare and life sciences sectors. You will manage specific clients worldwide and represent the EMEA region to selected clients based in other regions. A limited number of clients from other industries may also be included. This is a hands-on, sales-oriented position. You will shape client strategy, build relationships with executives, identify growth opportunities, and coordinate the KWE teams.

Tasks:

• Leading global account strategies and bringing the EMEA perspective to clients served in other regions
• Building trusting relationships in the areas of procurement, supply chain, quality, operations, and management
• Coordinating country and regional teams based on clear client plans, priorities, and actions
• Leading or supporting QBRs, tenders, and negotiations while ensuring sustainable revenue
• Collaborating with the Quality and Operations departments on GDP-sensitive and temperature-controlled solutions for the healthcare sector

Qualification:

• Extensive experience in strategic account management, business development, or consulting-oriented B2B sales
• Practical understanding of logistics or another complex international service industry
• Business acumen, confidence in dealing with high-level decision-makers, and disciplined execution
• Fluent English and willingness to travel internationally
• Experience in healthcare logistics is a major advantage

Why this position?

You’ll work across countries, functions, and clients, and have the opportunity to challenge assumptions, help shape solutions, and put strategies into action. This position is ideal for someone who enjoys turning complexity into clarity, keeps track of the numbers, and understands that strong client relationships are built through the successful execution of projects.

Are you interested in joining a motivated team and helping to shape our future growth?