Account Manager Export (f/m/d) (full-time)

Walter Krebs Import-Export GmbH & Co. KG; Offenbach am Main; Vor Ort; Vertraulich; Vollzeit

Benefits dieser Stelle

Partial home office after training

International travel opportunities

Competitive salary

Zusammenfassung

Walter Krebs Import-Export GmbH & Co. KG, a specialist pharmaceutical wholesaler with an international network, seeks a proactive account manager to nurture and reactivate EU customers.

You will contact clients by phone and email, prepare quotations, place orders, and coordinate goods from receipt to dispatch while coordinating with suppliers and customs. Occasional EU travel and trade fair representation are part of the role.

Qualifikationen

• Background in Business Administration, International Trade, Logistics, or equivalent work experience.
• Strong customer-focused approach with proven experience in customer service, account management, or sales.
• Ability to build and maintain relationships over the phone and in person.
• Excellent English; German or additional languages are a plus.

Aufgaben

• Proactively manage and support a portfolio of international customers, focusing on reactivating dormant EU customers.
• Contact customers via phone and e-mail to establish and maintain relationships, with occasional EU travel for in-person meetings.
• Handle availability inquiries with suppliers, prepare quotations, place orders, and ensure seamless processing of goods from receipt to dispatch.
• Issue accurate transport documents for shipping and customs clearance, and support customs tasks during team absences.
• Represent the company at trade fairs and customer visits.

Kenntnisse

Customer service

Account management

Sales

Relationship building

Ausbildung

Background in Business Administration/International Trade/Logistics

Tools

ERP systems

CRM systems

MS Office

Jobbeschreibung

Since 1949, WALTER KREBS has been a specialized pharmaceutical wholesaler

purchasing medication from around the world, for import and export purposes.

A middle-sized company that stands out with an international network which

has grown immensely over the decades.

Combined with an extensive knowhow

of the customs and drug law governing regulations, end-to-end supply

chain and excellent service.

Tasks

• Proactively manage and support a portfolio of international customers, with a special focus on reactivating relationships with dormant customers across the EU.
• Confidently contact customers via phone and e-mail to establish and maintain strong relationships, with a willingness to occasionally travel within the EU for in-person meetings and visits.
• Handle availability inquiries with suppliers and service providers, prepare quotations, place orders, and ensure seamless processing of goods from receipt to dispatch.
• Issue accurate transport documents for shipping and customs clearance, while developing a working knowledge of customs clearance tasks to provide backup support during team absences.
• Represent the company at trade fairs and customer visits

Requirements

• A background in Business Administration, International Trade, Logistics, or similar fields, or equivalent work experience.
• Strong customer-focused approach, with proven experience in customer service, account management, or sales.
• Ability to build and maintain relationships over the phone and in person.
• Excellent verbal and written communication skills in English. German and additional language skills are a plus.
• Willingness to travel occasionally within the EU for customer visits and trade fairs.
• Interest in learning customs clearance procedures to provide backup support during team absences.
• Proficiency in MS Office tools and experience with ERP or CRM systems.
• Collaborative mindset with the ability to work both independently and as part of a team.
• Pharmaceutical knowledge is preferred.

Benefits

• A dynamic workplace with flat hierarchies and short decision-making paths, fostering a collaborative and agile work environment.
• Flexible working hours to support a healthy work-life balance.
• A supportive and friendly atmosphere within a committed, motivated team.
• Opportunities for professional development through further training programs, alongside a competitive salary.
• The chance to work in a small but highly international company, providing exposure to diverse markets and cultures.
• After successfully completing the training period, the option for partial home office to provide added flexibility.