German Technical Support - Barcelona

PlanetJobs; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global recruitment agency is seeking a candidate for a full-time technical support role in Berlin. You will provide technical assistance in a multicultural environment, requiring fluency in German (C1) and strong English skills (B2). The position focuses on troubleshooting IT issues and collaborating with teams to ensure customer satisfaction. A relocation package is offered with comprehensive training on advanced technologies and skills in high demand.

Leistungen

Relocation package

Comprehensive training

Work-life balance focus

Qualifikationen

• Native or fluent in German, strong English proficiency is essential.
• Experience in IT technologies or products is valuable.
• Strong critical thinking and problem-solving skills required.

Aufgaben

• Provide technical support for a software development project.
• Utilize IT Technician experience to resolve technical issues.
• Collaborate with teams for seamless project execution.

Kenntnisse

Fluent in German (C1)

Strong proficiency in English (B2)

IT troubleshooting

Customer interaction

Critical thinking

Problem-solving

Tools

Microsoft Windows

Office tools

Cloud solutions

Jobbeschreibung

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

DUTIES AND RESPONSIBILITIES

Provide technical support and assistance for a project with a leading software development company.

Utilize prior experience or skills gained as an IT Technician to troubleshoot and resolve technical issues effectively.

Collaborate with cross-functional teams to ensure seamless project execution and customer satisfaction.

Offer guidance and solutions to clients, ensuring timely and accurate resolution of technical challenges.

Contribute to the continuous improvement of processes and provide valuable insights based on technical expertise.

REQUIREMENTS

Native or fluent in German (C1 level), with strong proficiency in English (minimum B2) both written and spoken communication.

Knowledge of Spanish is a plus.

Background or experience in IT technologies/products, particularly in Cloud solutions or tools related to Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows is valuable.

Ability to manage a wide range of customer interactions with professionalism and empathy.

Strong critical thinking and problem-solving skills for effective resolution of issues.

OFFER

Relocation package.

Full-time (39 hours) contract, Monday to Friday, 09:00 and 18:00.

Dynamic and multicultural work environment.

Strong focus on work-life balance.

Comprehensive training on the product, advanced technologies, and in-demand skills in the market.

Guidance and tools to reach career potential.