German Speaking Performance Marketing Manager – Customer Success (Hybrid)

juucy; München; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

MacBook

Wellfit program

Vibrant Munich office

Job summary

juucy in Munich is seeking an ambitious Performance Marketing Manager – Customer Success.

You will partner with a portfolio of ecommerce and lead-gen clients, turning attribution data into growth strategies and guiding budget allocation, campaign structure, and testing across channels.

Qualifications

• Minimum 2 years hands-on experience in performance marketing or performance consulting with direct client responsibility.
• Deep knowledge of Meta Ads and Google Ads, including campaign structures and attribution windows.
• Strong presentation, communication, and sales skills with ability to identify upsell opportunities and drive revenue.

Responsibilities

• Serve as the primary contact for a portfolio of e-commerce and lead-gen clients.
• Guide onboarding and early success, helping clients achieve measurable results.
• Analyze attribution data and provide recommendations on channels, budgets, and creative testing.
• Identify upsell opportunities and reduce churn through proactive account growth.
• Leverage AI tools for data analysis and workflows to support client success.

Skills

Performance marketing

Media buying

Client-facing

Data-driven decisions

AI tools

English proficiency

Tools

GA4

Google Tag Manager

HubSpot

Intercom

Jira

Shopify

Job description

We are looking for an ambitious, data-driven Performance Marketing Manager – Customer Success to join our team in Munich.

In this role, you won't be managing technical setups or getting bogged down with IT tickets. Instead, you will act as a trusted strategic partner and performance marketing sparring partner for a dedicated portfolio of e-commerce and lead-generation clients. You will turn complex attribution data into actionable growth strategies—guiding clients on budget allocation, campaign structures, creative testing, and multi-channel scaling.

If you have a strong background in performance marketing and media buying, know Meta and Google Ads inside and out, and thrive in client-facing environments where you can drive real revenue impact, this role is for you.

Key Responsibilities

• Strategic Client Partnership: Serve as the primary, dedicated point of contact for marketing leads and senior management across a portfolio of e-commerce and lead-gen clients.
• Onboarding & Early Success: Guide new clients from kickoff to their first measurable results, empowering them to make smarter, data-backed budget and marketing decisions early on.
• Data-to-Decision Translation: Analyze attribution data and conduct regular strategic calls to deliver clear, convincing recommendations on channel performance, campaign structures, attribution windows, creative testing, and budget allocation.
• Proactive Account Growth: Drive customer retention and account expansion by identifying upselling opportunities, introducing new product features, and addressing churn risks early.
• AI & Process Optimization: Leverage modern AI tools (such as ChatGPT and Claude) for deep data analysis, routine workflow automation, and building out Customer Success processes.
• Proactive Communication: Lead structured, goal-oriented client conversations and pick up the phone to solve problems before they arise.

Requirements & Qualifications

• Experience: Minimum 2 years of hands-on experience in performance marketing, media buying, or performance consulting (agency or in-house) with direct client-facing responsibility.
• Performance Marketing Expertise: Deep practical knowledge of Meta Ads and Google Ads, including campaign structures, attribution windows, funnel stages, and budget optimization across new vs. returning customers.
• Commercial Mindset: Strong presentation, communication, and sales skills with the confidence to identify and act on upselling opportunities.
• AI Proficiency: Hands-on experience utilizing AI tools like ChatGPT or Claude for analysis and productivity.
• Languages: Business-fluent English (C1+) and fluent German (C1+), both written and spoken.
• Location: Based in Munich (or willing to relocate) with the ability to work from our Munich office 3 days per week.

Nice-to-Haves:

• Experience with major e-commerce platforms (Shopify, WooCommerce, or Shopware).
• Familiarity with GA4, Google Tag Manager, or TikTok Ads.
• Working knowledge of CRM/support tools like HubSpot, Intercom, or Jira.

What We Offer

• Measurable Impact: Directly influence whether your clients become significantly more profitable and see your performance reflected in hard metrics.
• Cutting-Edge Product: Work with a state-of-the-art, AI-powered attribution solution that combines privacy compliance with high data quality.
• Autonomy & Ownership: Manage your own customer portfolio with a focus on strategic growth and advisory rather than ticket management.
• Collaborative Environment: Join a tight-knit, experienced team with short feedback loops between Sales, Customer Success, and Tech.
• AI-First Culture: Active daily use of AI tools and the opportunity to shape internal processes as we grow.
• Perks & Benefits: Modern hardware (MacBook), corporate fitness options (Wellpass), and a vibrant office in Munich.