German-speaking Finance Customer Service Representative in Malta

Next Job Abroad; Essen; Vor Ort; EUR 24.552 - 35.712; Vollzeit

Zusammenfassung

Next Job Abroad in Malta is seeking a Customer Service Officer to handle sales, on-boarding and queries within a German-speaking team.

You will collaborate with Payments and Collections, provide accurate product information, support reporting, and help improve procedures while delivering excellent customer service.

Qualifikationen

• Excellent command of English and German (written and spoken).
• Demonstrable experience in sales of financial products.
• Experience in customer on-boarding and documentation verification processes.
• Excellent communication skills with a results-driven approach.
• Attention to detail, initiative and high working standards.
• Team player with a customer-oriented approach.
• Ability to work independently.
• Good knowledge of Microsoft Office tools (especially EXCEL).

Aufgaben

• Provide customers with accurate information about the company's products, services and payments.
• Actively seeking new sales by executing appointed strategies and instructions.
• Comply with laws, rules, company policies, and procedures as required.
• Understand thoroughly the Bank's products whilst ensuring that customers are always presented accurate information.
• Respond to customer queries via email, SMS and phone.
• Provide an excellent customer experience.
• Work closely with Payments and Collections to ensure efficient interaction.
• Support additional customer service inquiries.
• Promote a positive working environment.
• Perform other tasks as assigned.

Kenntnisse

English

German

Sales experience

Customer onboarding

Documentation verification

Communication skills

Attention to detail

Team player

Independent working

Microsoft Excel

Tools

Microsoft Excel

Jobbeschreibung

Provide an excellent customer experience

Imagine starting your day with sunshine, turquoise sea views, and a short walk to work past palm trees and cozy cafés. That's everyday life in Malta - one of Europe's sunniest islands and a favorite destination for expats. With over 300 days of sunshine, an international community, and a buzzing social life, Malta is the perfect place to kickstart your career abroad while actually enjoying life outside of work.

The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales, including customer on-boarding, customer service queries and working alongside the collections team.

Main areas of responsibility

• Provide customers with accurate information about the company's products, services and payments
• Actively seeking new sales by executing appointed strategies and instructions
• Comply with laws, rules, company policies, and procedures as required
• Understand thoroughly the Bank's products whilst ensuring that customers are always presented accurate information
• Responding to any customer queries via email, SMS and phone
• Provide an excellent customer experience
• Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction
• Support additional customer service inquiries
• Promote a positive working environment
• Perform other tasks as assigned

Other responsibilities may include

• Involvement in production of Sales reports
• Involvement in training and mentoring of other team members
• Assist in documentation of the team's Operational Procedures
• Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures
• Execute ad hoc tasks as may be requested by the Head of New Markets

Requirements

• Excellent command of English and German languages (both written and spoken)
• Demonstrable experience in sales of financial products
• Experience in customer on-boarding and documentation verification processes
• Excellent communication skills with a results-driven approach
• Attention to detail, initiative and high working standards
• Team player with a customer-oriented approach
• Ability to work independently
• Good knowledge of Microsoft Office tools (especially EXCEL)

Benefits

Our client is a group of team players and cross-functional collaborators - they do not have limits when it comes to getting the job done. There are many options for you professionally and personally. They invest in their employees not only with a lucrative pay and distribution package as well as good cocoa/coffee (and Friday beer), but also with a focus on your personal and professional development. They encourage innovation and always involve their dedicated employees - they celebrate success. They are an inclusive, multicultural community characterised by high diversity and with many different nationalities represented.