German Speaking - Bank Customer Service in Malta - Sales Exp. Required

Next Job Abroad; Deutschland; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Relocation package

Health care benefits

Fully paid training

Great working environment

Great Place to Work-Certified company

Job summary

Next Job Abroad is seeking a German-speaking Bank Customer Service Representative in Malta. The role focuses on delivering excellent customer service while promoting banking products and achieving sales targets.

Candidates should be comfortable with German and English, and be willing to relocate to Malta for the position. Responsibilities include handling inquiries, assisting with account openings, and documenting interactions in CRM systems.

Qualifications

• Fluency in German; strong command of English.
• 2+ years of customer service experience, preferably in banking or sales.
• Proven track record of meeting sales targets and delivering excellent service.
• Strong written and verbal communication skills.
• Familiarity with banking software and CRM systems is desirable.

Responsibilities

• Respond to customer inquiries regarding banking products and services in German and English.
• Assess customer needs and recommend appropriate financial solutions.
• Assist customers with account openings, product inquiries, and banking transactions.
• Collaborate with the sales team to achieve and exceed sales targets.
• Document all customer interactions and transactions in relevant systems.
• Maintain up-to-date knowledge of banking regulations and product offerings.

Skills

German fluency

English fluency

Sales experience

Customer service

Tools

CRM software

Banking software

Job description

Next Job Abroad is seeking a qualified and motivated individual to join our team as a German Speaking Bank Customer Service Representative in the picturesque location of Malta. This position is tailored for candidates possessing a strong sales background coupled with exceptional customer service skills. The successful applicant will be responsible for providing top-tier banking solutions while effectively promoting our financial products. This role not only presents a career advancement opportunity but also offers the chance to experience the rich cultural heritage and pleasant climate of Malta.

Key Responsibilities

• Respond to customer inquiries regarding banking products and services in both German and English
• Utilize sales expertise to assess customer needs and recommend appropriate financial solutions
• Assist customers with account openings, product inquiries, and various banking transactions
• Collaborate with the sales team to achieve and exceed established sales targets
• Address customer complaints and ensure prompt resolution to maintain high levels of satisfaction
• Accurately document all customer interactions and transactions within the relevant systems
• Maintain up-to-date knowledge of banking regulations and product offerings

Requirements

• Fluency in German and a strong command of English; proficiency in additional languages is advantageous
• Minimum of 2 years experience in customer service, ideally within a banking or sales context
• A proven track record of achieving sales targets and delivering exceptional customer experiences
• Outstanding written and verbal communication skills
• Ability to perform effectively under pressure and manage multiple priorities with efficiency
• Familiarity with banking software and customer relationship management (CRM) systems is desirable
• Willingness to relocate to Malta and embrace a new professional and cultural environment

Benefits

• Career growth opportunities in a renowned global bank
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Yearly salary €25.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!