German-speaking Customer Advisor for well-known online bank in Malta

Next Job Abroad; Thale; On-site; EUR 32,000 - 42,000; Full time

Job summary

Next Job Abroad is seeking a customer-focused professional in Germany to drive sales of financial products while ensuring accurate onboarding and documentation. You will respond to client inquiries by email, SMS and phone and collaborate with Payments and Collections to maintain smooth operations.

The role emphasizes a high standard of communication, independence, and a collaborative approach in a diverse banking environment, with opportunities to contribute to sales reporting and process

Qualifications

• Excellent command of English and German (written and spoken).
• Demonstrable experience in sales of financial products.
• Experience in customer on-boarding and documentation verification processes.
• Excellent communication skills with a results-driven approach.
• Attention to detail, initiative and high working standards.
• Team player with a customer-oriented approach.
• Ability to work independently.
• Good knowledge of Microsoft Office tools, especially Excel.

Responsibilities

• Provide an excellent customer experience.
• Provide customers with accurate information about the company's products, services and payments.
• Actively seek new sales by executing appointed strategies and instructions.
• Comply with laws, rules, company policies, and procedures as required.
• Understand thoroughly the Bank's products whilst ensuring that customers are always presented accurate information.
• Respond to customer queries via email, SMS and phone.
• Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.
• Support additional customer service inquiries.
• Promote a positive working environment.
• Perform other tasks as assigned.
• Involvement in production of Sales reports.
• Involvement in training and mentoring of other team members.
• Assist in documentation of the team's Operational Procedures.
• Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures.
• Execute ad hoc tasks as may be requested by the Head of New Markets.

Skills

Sales of financial products

Customer onboarding

Communication skills

Attention to detail

Team player

Independent worker

Tools

MS Excel

Microsoft Office

Job description

Main areas of responsibility

• Provide an excellent customer experience
• Provide customers with accurate information about the company's products, services and payments
• Actively seeking new sales by executing appointed strategies and instructions
• Comply with laws, rules, company policies, and procedures as required
• Understand thoroughly the Bank's products whilst ensuring that customers are always presented accurate information
• Responding to any customer queries via email, SMS and phone
• Provide an excellent customer experience
• Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction
• Support additional customer service inquiries
• Promote a positive working environment
• Perform other tasks as assigned

Other responsibilities

• Involvement in production of Sales reports
• Involvement in training and mentoring of other team members
• Assist in documentation of the team's Operational Procedures
• Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures
• Execute ad hoc tasks as may be requested by the Head of New Markets

Requirements

• Excellent command of English and German languages (both written and spoken)
• Demonstrable experience in sales of financial products
• Experience in customer on-boarding and documentation verification processes
• Excellent communication skills with a results-driven approach
• Attention to detail, initiative and high working standards
• Team player with a customer-oriented approach
• Ability to work independently
• Good knowledge of Microsoft Office tools (especially EXCEL)

Benefits

Our client is a group of team players and cross-functional collaborators - they do not have limits when it comes to getting the job done. There are many options for you professionally and personally. They invest in their employees not only with a lucrative pay and distribution package as well as good cocoa/coffee (and Friday beer), but also with a focus on your personal and professional development. They encourage innovation and always involve their dedicated employees - they celebrate success. They are an inclusive, multicultural community characterised by high diversity and with many different nationalities represented.