Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.

Next Job Abroad; Germany (OH); On-site; USD 26,669 - 32,596; Full time

Benefits offered by this job

Relocation package

Training provided

Health benefits

Bonuses

International work environment

Job summary

Next Job Abroad is seeking a Dutch-speaking Customer Support Agent to join our Malta-based team. You will assist Dutch-speaking clients via chat, email and phone, guiding them through our gaming services and maintaining high customer satisfaction.

Relocation to Malta is supported with a relocation package, and full training by certified instructors is provided. You’ll join a vibrant, internationally oriented iGaming company with opportunities for bonuses as you grow.

Qualifications

• Fluent in Dutch and a good command of English; other languages are advantageous.
• Experience in customer support or a similar role is preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.

Responsibilities

• Provide exceptional customer support via chat, email and phone to Dutch-speaking clients.
• Promptly address and resolve customer questions and concerns.
• Guide customers through our gaming services to enhance their experience.
• Collaborate with your team to deliver high-quality service.
• Maintain accurate records of customer interactions in our CRM system.
• Collect and relay customer feedback to aid continuous improvement.
• Participate in ongoing training to expand product knowledge and service skills.

Skills

Dutch language

English

Customer support

Tools

CRM tools

Job description

Overview

Step into the exciting world of iGaming with Next Job Abroad as a Dutch Speaking Customer Support Agent in picturesque Malta! This is a fantastic opportunity to utilize your language skills and customer service expertise while enjoying a vibrant lifestyle on the stunning Mediterranean island. In this role, you'll be crucial in providing support to our Dutch‑speaking clientele, ensuring they have a fantastic experience with our gaming offerings.

Additionally, we offer a relocation package to assist you in making Malta your new home!

Responsibilities

• Provide exceptional customer support via chat, email, and phone to Dutch‑speaking clients.
• Promptly address and resolve customer questions and concerns.
• Guide customers through our gaming services to enhance their experience.
• Collaborate with your team to ensure the delivery of high‑quality service.
• Maintain accurate records of customer interactions in our CRM system.
• Collect and relay customer feedback to assist in continuous service improvement.
• Participate in ongoing training to expand your knowledge of products and enhance service skills.

Requirements

• Fluency in Dutch and a good command of English; knowledge of other languages is advantageous.
• Experience in customer support or a similar role is preferred.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to handle multiple tasks and work efficiently in a fast‑paced environment.
• Familiarity with CRM tools and customer service platforms is a plus.
• Willingness to relocate to Malta and engage with a new culture.
• A passion for gaming and understanding of the iGaming industry is highly valued.

Benefits

• Career growth opportunities in a renowned iGaming company.
• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work‑Certified Company.
• Relocation package (reviewed case by case).
• This is more than just a job, it's an opportunity to build a strong career, represent a world‑renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!