Flemish Speaking - Customer Support Agent iGaming in Malta - Relocation Included

Next Job Abroad; Germany (OH); Hybrid; USD 26,764 - 32,711; Full time

Benefits offered by this job

Career growth opportunities

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Job summary

Next Job Abroad is looking for a Flemish Speaking Customer Support Agent to join our team in the vibrant iGaming industry. This role offers the chance to engage with customers while enjoying the beautiful surroundings of Malta.

As part of our support team, you'll provide exceptional assistance to our Flemish-speaking clientele, addressing inquiries and helping enhance their gaming experience. The position includes a comprehensive relocation package and opportunities for career growth.

Qualifications

• Fluency in Flemish and strong command of English; knowledge of other languages is an asset.
• Experience in customer service or a related environment is preferred.
• Ability to manage multiple tasks efficiently in a fast-paced setting.

Responsibilities

• Provide outstanding customer service to Flemish-speaking clients via chat, email, and phone.
• Address and resolve customer queries and concerns quickly and effectively.
• Guide customers through our gaming products and services.

Skills

Fluency in Flemish

Strong command of English

Excellent communication skills

Interpersonal skills

Familiarity with CRM systems

Job description

Join the vibrant team at Next Job Abroad as a Flemish Speaking Customer Support Agent in the exciting iGaming industry in Malta! This is a fantastic opportunity to immerse yourself in a rewarding customer service role while enjoying the breathtaking scenery and rich culture of the Mediterranean. As a part of our dedicated support team, you will engage with Flemish-speaking customers, ensuring they receive top-notch assistance and guidance.

In your role, you will respond to inquiries, resolve issues, and provide customers with essential information about our gaming offerings. If you have a bright personality, excellent communication skills, and a commitment to customer satisfaction, we would love to have you onboard. To make your relocation to Malta seamless, we also offer a comprehensive relocation package!

Responsibilities

• Provide outstanding customer service to Flemish-speaking clients via chat, email, and phone
• Address and resolve customer queries and concerns quickly and effectively
• Guide customers through our gaming products and services to enhance their experience
• Collaborate with team members to uphold the highest service standards
• Record customer interactions and maintain accurate logs in our CRM system
• Collect customer feedback and communicate insights for continuous improvement
• Participate in training sessions to expand your product knowledge and service skills

Requirements

• Fluency in Flemish and a strong command of English; knowledge of other languages is an asset
• Experience in customer service or a related environment is preferred
• Excellent communication and interpersonal skills with a passion for customer care
• Ability to manage multiple tasks efficiently in a fast-paced setting
• Familiarity with CRM systems and customer support tools is a plus
• Willingness to relocate to Malta and experience a vibrant new culture
• A genuine interest in gaming and understanding of the iGaming industry is beneficial

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!