German speaking Customer Support Agent for Athens Greece

Next Job Abroad; München; Hybrid; EUR 35.000 - 45.000; Vollzeit

Benefits dieser Stelle

Complete relocation support

Competitive monthly salary + 2 extra salaries

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

Great working environment

Diversity initiatives

Zusammenfassung

Next Job Abroad is looking for a Customer Service Representative to work with the Mercedes-Benz team. The role involves communicating with customers through various channels while ensuring high customer satisfaction. Fluency in German and strong communication skills in English are required. Benefits include relocation support to Greece, a competitive salary, and opportunities for professional growth. You'll thrive in a dynamic, diverse environment, receiving full training and access to numerous perks.

Aufgaben

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure they are closed efficiently.
• Maintain high customer satisfaction representing a major brand.
• Provide and maintain professional relationships with partners.
• Work towards reaching targets as set out by the client.

Kenntnisse

Fluency in German

Very good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge/tech savviness

Ability to multitask

Team player

Jobbeschreibung

Overview

Our client is a world leader in contact Centre services provider and you will work with the Mercedes-Benz Customer Service team in Greece, helping Mercedes customers.

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they are closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process—all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age