German speaking Customer Support Agent for Athens Greece

Next Job Abroad; Köln; Hybrid; EUR 31.000 - 40.000; Vollzeit

Benefits dieser Stelle

Complete support for relocation to Greece

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

Social responsibility initiatives

Career development

Diversity & inclusion

Greek language courses

Modern premises

Zusammenfassung

A contact center services provider is seeking individuals for customer service roles supporting Mercedes-Benz customers in Greece. Candidates must be fluent in German and possess excellent English communication skills. Responsibilities include interacting with customers through various channels, ensuring satisfaction, and resolving issues efficiently. Relocation assistance to Greece is provided, along with competitive salary packages and various benefits aimed at professional development and a supportive work environment.

Qualifikationen

• Must be fluent in German.
• Strong proficiency in English communication.
• Must demonstrate exceptional communication and soft skills.

Aufgaben

• Communicate with customers via phone, chat & email.
• Track and follow up on cases to ensure timely closure.
• Maintain high customer satisfaction.
• Provide and maintain professional relationships with partners and show empathy at all times.
• Work towards targets as set by client statement of work and internal targets.

Kenntnisse

Fluency in German

Very good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge/tech savviness

Ability to multitask

Team player

Tools

Computer literacy

Jobbeschreibung

Our client is a world leader in contact centre services provider and you will work with the Mercedes-Benz Customer Service team in Greece, helping Mercedes customers.

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem‑solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast‑paced, high‑energy, change‑oriented environment

Benefits

• Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age