German Speaking Customer Success Account Manager (Hybrid)

Ignite; Würzburg; Híbrido; EUR 40 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

30 days paid leave

1 remote day per week

Growth opportunities

Resumo da oferta

Ignite is seeking an Enterprise Customer Success Manager to manage strategic enterprise accounts from Leipzig or Würzburg in a hybrid setup with one remote day per week. The role focuses on expanding platform usage, retention, and long-term client success within a fast-growing SaaS environment.

You will work with C-suite stakeholders, collaborate with Sales and Product teams, and drive measurable ROI for enterprise partners while ensuring a smooth onboarding and renewal process.

Qualificações

• Experience in Account Management or Enterprise Customer Success in B2B SaaS, startups or scale-ups.
• Fluent German and English at C1 level for cross-border communication.
• Hands-on experience with CRM tools and customer success metrics.

Responsabilidades

• Oversee major enterprise accounts and build long-lasting partnerships with C-suite and key decision-makers.
• Identify opportunities for account growth through upselling and cross-selling with Sales and Product teams.
• Lead smooth onboarding, drive ongoing platform usage, and secure high renewal rates.

Conhecimentos

Account Management

Enterprise CSM

CRM Systems

Strategic Thinking

Ferramentas

HubSpot

Descrição da oferta de emprego

Salary: €40,000 - €50,000 base + annual performance bonus

Job Title: Enterprise Customer Success Manager

Location: Leipzig or Würzburg (Hybrid - 1 remote day per week)

Department: Client Success

Work Type: Full-Time (Mid-to-Senior Level)

Travel: None (0%)

Languages Required: C1 German and C1 English

Company & Role Summary We are a rapidly scaling technology business creating cutting-edge software platforms aimed at improving web accessibility. In your role as an Enterprise Customer Success Manager, you will assume a central position in expanding our business footprint by cultivating strategic enterprise client relationships, driving platform usage, and securing long-term retention. In this impactful role, you will help organizations make the digital world accessible to all users while building a rewarding professional career within a collaborative, mission-driven environment.

Primary Responsibilities

• Enterprise Relationship Management: Directly oversee major corporate accounts and build long-lasting, trusted partnerships with C-suite executives and key decision-makers.
• Account Expansion: Spot opportunities for account growth through strategic upselling and cross-selling in direct collaboration with Sales and Product teams.
• Lifecycle Success: Direct smooth client onboarding processes, foster ongoing usage of platform features, and drive high recurring contract renewal rates.
• Value Reviews: Execute data-guided business performance reviews to highlight measurable return on investment for enterprise partners.
• Churn Prevention: Track indicators of account health to proactively detect churn risks and implement targeted retention campaigns before issues arise.
• Cross-Functional Collaboration: Serve as a strategic conduit connecting enterprise customers with our internal product development, engineering, and sales units.

Requirements & Qualifications

Essential Criteria

• Experience: Demonstrated track record in Account Management or Enterprise Customer Success within a B2B SaaS, start-up, or scale-up company.
• Languages: Complete C1-level fluency in both German and English (exceptional oral and written skills required for cross-border communication).
• Tools: Practical background working with contemporary CRM software platforms (HubSpot preferred) and customer success metrics.
• Mindset: Strong capacity for strategic thinking, persuasive negotiation skills, high emotional intelligence, and an autonomous work ethic.

Nice-to-Haves

• Working knowledge of additional European languages is considered an asset.

Offerings & Benefits

• Compensation: €40,000 - €50,000 yearly base salary complemented by an attractive performance bonus and 30 days of annual paid leave.
• Impact: High-profile role featuring significant autonomy and clear pathways toward personal and professional development within the tech sector.
• Flexibility: Standard working schedule, 1 work-from-home day weekly, and zero business travel duties to support a healthy work-life balance.
• Mission: Collaborate with a purpose-driven organization dedicated to rendering the digital ecosystem accessible to all users globally.