German Speaking Customer Service Representative (Remote)

Concentrix Greece; Deutschland; Remote; EUR 18.000 - 28.000; Vollzeit

Benefits dieser Stelle

100% work from home

Indefinite contract

Competitive remuneration package

10% monthly performance bonus

Daily meal voucher

Private health insurance

Opportunities for international career

Employee events

Free gym and well-being activities

Rooftop cinema with Acropolis views

Restaurant lunch break

Zusammenfassung

A company in customer service is hiring Customer Service Representatives to manage communications and deliver top-tier customer experiences. Ideal candidates are fluent in German and have a good command of English, along with strong communication and problem-solving skills. The position is fully remote, allowing flexibility, and offers an indefinite contract with competitive benefits including bonuses and private health insurance.

Qualifikationen

• Proven customer support experience or experience as a client service representative.
• Fluent in German and good level of English.
• Strong focus on customer needs and understanding of customer behavior.
• Strong focus on customer needs and understanding of how customers can behave.
• Strong communication, problem-solving and active listening skills.
• Strong written skills.
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment.
• Sense of ownership and pride in your performance and its impact on the company’s success.

Aufgaben

• Manage inbound calls, emails, or live chats.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team targets and call-handling quotas.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Kenntnisse

Customer support experience

Fluent in German

Good Level of English

Strong communication skills

Problem-solving skills

Active listening skills

Ability to multitask

Jobbeschreibung

Job Description

We are recruiting Customer Service Representatives for our clients, some of the top players on the global market in industries such as tech, finance, media, healthcare, travel, and more. Join our team of #GameChangers from anywhere in Greece and bring out your communications skills.

Why join us

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills inGerman.

No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.

What you’ll be doing:

• Manage inbound calls, emails, or live chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call-handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Requirements:

• Proven customer support experience or experience as a client service representative
• Fluent inGerman
• Good Level of English
• Strong focus on customer needs and understanding of how customers can behave
• Strong communication, problem-solving and active listening skills
• Strong written skills
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Sense of ownership and pride in your performance and its impact on the company’s success

What we offer:

• 100% work from home (anywhere in Greece)
• Indefinite contract
• Competitive remuneration package (14 salaries per year)
• 10% monthly performance bonus
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance + Dental Care
• Opportunities for international career through the Concentrix International Mobility program
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views
• Enjoy with your co-workers your lunch break at our new Restaurant

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Greece is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.