German Client Service Associate| Remote in Greece

Cbtalents; Ulm; Remote; EUR 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Accommodation support

Performance bonus

25 days of annual leave

Zusammenfassung

A customer service company is looking for a bilingual customer advisor (German + English) to join their team remotely in Greece. Key responsibilities include responding to consumer inquiries, maintaining data accuracy, and troubleshooting issues. Candidates should have a high school diploma, be fluent in German, and possess good English skills. A relocation package is offered for candidates moving to Greece.

Qualifikationen

• Native or fluent German speaker.
• Good level of English (C1 minimum).
• Strong problem-solving and troubleshooting skills.

Aufgaben

• Respond to consumer inquiries/questions.
• Maintain accurate data of inquiries in the database.
• Handle client complaints as per escalation policy.
• Answer support calls and emails within SLAs.
• Troubleshoot common issues.
• Provide recommendations for common problems.

Kenntnisse

Fluent in German

Good English skills (C1)

Problem-solving skills

Customer-oriented mindset

Ausbildung

High school diploma or higher

Jobbeschreibung

German Client Service Associate | Remote in Greece

Overview

We are looking for a bilingual customer advisor (German + English) to join our team remotely in Greece. Start date: as soon as possible.

Responsibilities

• Respond and record consumer inquiries/questions raised through free phone lines for customers
• Maintain accurate data input of consumer inquiries, questions, and feedback in the customer services database
• Ensure client complaints are dealt with and logged in line with the company’s complaint escalation policy
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately
• Troubleshoot using open questions, support documents, and system training
• Offer recommendations to common problems or frequently asked questions

Working hours

Monday to Friday: 10:00 am – 6:30 pm (Greek time)

Saturday and Sunday: 11:00 am – 7:30 pm (Greek time)

40 hours per week (8 hours per day, 5 days a week)

Please note: remote work is allowed only within Greece. You will receive a desktop for work purposes. Travelling or working from outside Greece is not permitted.

Requirements

• High school diploma or higher
• Native or fluent German speaker
• Good level of English (C1 minimum)
• Strong problem-solving and troubleshooting skills
• Customer-oriented mindset

Relocation package (for candidates moving to Greece)

• Accommodation in a hotel close to the office for the first 3 weeks
• €300 accommodation support with the first salary payment
• Performance bonus
• 25 days of annual leave

If you are interested and meet the requirements, apply now and become part of a dynamic international team!