Dutch Speaking Customer Service Representative (Remote)

Concentrix Greece; Deutschland; Remote; EUR 15.000 - 21.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration package

Performance bonus

Private health insurance

Daily meal voucher

Free gym access

Employee events

Zusammenfassung

A global customer service company is seeking Customer Service Representatives to provide support for top brands. You will manage calls, emails, and chats, focusing on customer needs and fostering lasting relationships. The role requires fluency in Dutch and a good level of English, along with strong communication and problem-solving skills. This position offers an indefinite contract, competitive remuneration, and the opportunity to work 100% from home within Greece.

Qualifikationen

• Proven customer support experience or experience as a client service representative.
• Strong focus on customer needs and how customers can behave.
• Sense of ownership and pride in your performance.
• Ability to work from home in Greece.
• Strong communication and active listening skills.

Aufgaben

• Manage inbound calls, emails, or live chats.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open communication.
• Provide accurate information using the right methods/tools.
• Meet personal/team targets and call-handling quotas.
• Keep records of customer interactions, process accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Kenntnisse

Fluent in Dutch

Good Level of English

Strong communication skills

Problem-solving skills

Active listening skills

Ability to multitask

Customer needs understanding

Ausbildung

High school diploma or equivalent

Tools

CRM software

Jobbeschreibung

Job Description

We are recruiting Customer Service Representatives for our clients, some of the top players on the global market in industries such as tech, finance, media, healthcare, travel, and more. Join our team of #GameChangers from anywhere in Greece and bring out your communications skills.

Why join us

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in Dutch.

No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.

What you’ll be doing

• Manage inbound calls, emails, or live chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call-handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Requirements

• Proven customer support experience or experience as a client service representative
• Fluent in Dutch
• Good Level of English
• Strong focus on customer needs and understanding of how customers can behave
• Strong communication, problem-solving and active listening skills
• Strong written skills
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Sense of ownership and pride in your performance and its impact on the company’s success

What we offer

• 100% work from home (anywhere in Greece)
• Indefinite contract
• Competitive remuneration package (14 Salaries/year)
• 10% monthly performance bonus
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance + Dental Care
• Opportunities for international Career through the Concentrix International Mobility program
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views
• Enjoy with your co-workers your lunch break at our new Restaurant

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Greece is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.