German Speaking Customer Care Consultant (Fully Remote)

Concentrix Greece; Deutschland; Remote; EUR 35.000 - 55.000; Vollzeit

Benefits dieser Stelle

100% work from home

Indefinite contract

Competitive remuneration package (14 Salaries/year)

10% monthly performance bonus

Private health insurance + Dental Care

Free gym and well-being activities

Zusammenfassung

A leading customer service provider is seeking a Customer Care Consultant to provide expert support in a fast-paced e-commerce environment. The ideal candidate will be fluent in German and possess strong customer support experience. Responsibilities include handling customer inquiries through calls and chats, ensuring high satisfaction levels, and maintaining customer records. This role offers a competitive remuneration package, an indefinite contract, and the opportunity to work 100% from home in Greece.

Qualifikationen

• Proven customer support experience or experience as a client service representative.
• Strong focus on customer needs and understanding of how customers can behave.
• Excellent written communication skills.

Aufgaben

• Handle incoming calls and chat interactions professionally and efficiently.
• Identify and assess customers' needs to ensure high satisfaction levels.
• Build trust-based relationships through open, interactive communication.
• Provide accurate, complete, and timely information using the right tools and methods.
• Meet personal and team performance targets including call handling quotas.
• Maintain records of customer interactions and process accounts.

Kenntnisse

Fluent in German

Customer support experience

Clear and professional communication skills

Problem-solving skills

Active listening skills

Ability to multitask

Jobbeschreibung

We are looking for a Customer Care Consultantto provide expert support to clients in a fast-paced e-commerce and tech environment. Join our team of #GameChangers in Athens and bring out your communications skills

Why join us

Are you passionate about creating outstanding customer experiences and helping shoppers find the solutions they need? Join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in German.

No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.

What you’ll be doing:

• Handle incoming calls and chat interactions professionally and efficiently
• Identify and assess customers’ needs to ensure high satisfaction levels
• Build trust-based relationships through open, interactive communication
• Provide accurate, complete, and timely information using the right tools and methods
• Meet personal and team performance targets including call handling quotas
• Maintain records of customer interactions, process accounts, and file documents accurately
• Follow communication procedures, guidelines, and internal policies consistently

Requirements:

Fluent inGerman
• Proven customer support experience or experience as a client service representative

Strong focus on customer needs and understanding of how customers can behave

Clear and professional communication skills, problem-solving and active listening skills

Excellent written communication skills

Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment

Sense of ownership and pride in your performance and its impact on the company’s success

What we offer:

• 100% work from home (anywhere in Greece)

Indefinite contract

Competitive remuneration package (14 Salaries/year)

10% monthly performance bonus

Daily meal voucher in Up Hellas Mastercard

Private health insurance + Dental Care

Opportunities for international Career through the Concentrix International Mobility program

Employee events

Free gym, well-being activities, and a rooftop cinema with Acropolis views

Enjoy with your co-workers your lunch break at our new Restaurant

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

ConcentrixGreece is an equal-opportunity employer,

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.