Customer Support Specialist with German – Relocation to Greece (Flight + Hotel)

Concentrix; Dortmund; Hybrid; EUR 17.135 - 20.524; Vollzeit

Benefits dieser Stelle

Quarterly bonuses

Full support with relocation to Greece

Paid breaks during working hours

Zusammenfassung

A global B2B service provider in Dortmund is seeking a proactive Customer Success Specialist to enhance client experiences by guiding them through onboarding and utilization of software solutions. The role requires strong communication skills in both English and German at C1 level, and proficiency in MS Office. You will conduct client meetings, resolve issues, and ensure adherence to key performance indicators. This hybrid role offers a gross salary of €1,687.26 per month plus quarterly bonuses, with relocation support provided.

Qualifikationen

• Excellent communication in English and German (C1 level).
• Proficient in using MS Office: Outlook, Word, PowerPoint, Excel.
• Ability to manage time effectively and work independently.

Aufgaben

• Act as an Implementation Consultant for various software solutions.
• Guide new clients through onboarding and post-onboarding processes.
• Conduct face-to-face meetings to promote software adoption.
• Advise clients on best practices and optimization strategies.
• Track data from onboarding to license activation.
• Use CRM systems for client-related activities.
• Resolve client issues through a troubleshooting system.

Kenntnisse

Strong communication skills

Teamwork skills

Proactive mindset

Problem-solving skills

Proficiency in MS Office

English at C1 level

German at C1 level

Tools

CRM systems

Jobbeschreibung

At Concentrix, we deliver B2B Sales Services with a global footprint, accelerating B2B digital sales and customer success transformations for some of the world’s leading brands. Combining Strategy + Talent + Technology, we enable our clients to scale faster, work smarter, and consistently grow their revenue through data‑powered insights and proven methodologies.

Concentrix B2B Sales fosters a high‑performance culture that encourages growth, success, and opportunity for our employees, clients, and partners.

We are looking for a proactive and communicative Customer Success Specialist to join our team. You’ll partner with a wide range of clients, ensuring they enjoy a smooth onboarding experience and get the most out of our cutting‑edge software solutions. If you excel at building strong relationships, love helping clients succeed, and thrive in a consultative role, we'd love to hear from you!

What You’ll Be Doing

• Acting as an Implementation Consultant for various software solutions
• Guiding new clients through a smooth onboarding and post‑onboarding process
• Conducting face‑to‑face customer meetings to promote adoption and ongoing engagement with various IT solutions
• Advising clients on best practices and optimization strategies
• Tracking data from onboarding to license activation to meet KPIs
• Using CRM systems for client‑related activities
• Resolving client issues using troubleshooting tickets

Working Hours: Monday–Friday, 10am–7pm, with a 1‑hour fully paid break

Hybrid role: 3 days home office; Monday & Tuesday in office

Salary: €1,687.26 gross per month + quarterly bonus

We provide full support with relocation to Greece, including flight and hotel accommodation.

What We’re Looking For

• English and German at C1 level (written and spoken)
• Strong communication and teamwork skills
• A proactive, problem‑solving mindset focused on customer satisfaction
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel)
• Ability to prioritize tasks, manage time effectively, and work independently