German-Speaking Customer Expert for Booking.com

TP Greece; Deutschland; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Complete support for relocation to Greece

Competitive salary + 2 extra salaries per year

Health care benefits

Professional growth opportunities

Free online Greek language courses

Zusammenfassung

TP Greece is looking for a fluent German speaker to join their Customer Support Specialist team at Booking.com. The role involves assisting customers with travel bookings and inquiries, ensuring a positive customer experience.

Key responsibilities include managing reservations and inquiries while providing tailored travel options. The position offers comprehensive support for relocation, a competitive salary, health benefits, and professional development opportunities.

Qualifikationen

• Fluent German speaker with excellent writing and verbal communication skills.
• Good command of English for effective communication.
• Detail-oriented with strong problem-solving abilities.

Aufgaben

• Handle incoming calls, messages, and emails from users.
• Manage reservations and handle customer complaints.
• Research travel options tailored to customers' preferences.
• Modify reservations based on client needs.
• Process payments and cancellations.

Kenntnisse

Excellent writing & verbal communication skills in German

Good communication skills in English

Attention to detail

Good technical troubleshooting and problem‑solving skills

Ability to handle unexpected changes

Experience in e‑commerce

Jobbeschreibung

Are you a fluent German speaker? Join our booking.com Customer Experts team and work with the top online travel agency that assists people with booking travel plans!

As a Booking.com Customer Support Specialist, you will be able to assist customers with booking travel plans, answer inquiries and guide them through their dream destinations.

Join our team and help travelers create unforgettable experiences!

What you will be doing:

• Handling incoming phone calls, messages, and emails from the website users
• Managing reservations, special requests, and complaints and finding solutions to website users' inquiries
• Research travel options tailored to each customer's preferences

• Modify reservations based on client needs
• Process payments and travel cancelations

Job Requirements:

• Excellent writing & verbal communication skills in German
• Good communication skills in English
• Attention to detail
• Good technical troubleshooting and problem‑solving skills
• Ability to handle unexpected changes
• Experience in e‑commerce will be appreciated

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth and development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State‑of‑the‑art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work‑Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.