German Speaking Community Support - Social Media | Work In Greece

Mercier Consultancy MD; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A dynamic consultancy firm is looking for a German Speaking Community Support representative to engage with users across various social media platforms. The role focuses on providing timely support, addressing inquiries, and fostering a positive community. Ideal candidates should be fluent in German and have proven experience in social media customer support. The position includes competitive salary, training, relocation package, and health insurance, making it an attractive offer for those passionate about community engagement.

Leistungen

Competitive Monthly Salary

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

2 Extra Salaries Per Year

Qualifikationen

• Fluency in German; English proficiency is a plus.
• Previous experience in customer support on social media platforms preferred.
• Detail-oriented with strong problem-solving skills.

Aufgaben

• Deliver timely support to users through social media channels in German.
• Engage with the online community by responding to comments and messages.
• Monitor interactions to identify trends and escalate issues as needed.
• Collaborate with marketing to contribute to engaging social media content.
• Stay updated on social media trends to enhance community engagement.
• Create a welcoming environment for all users.

Kenntnisse

Fluency in German (written and spoken)

Excellent communication skills

Understanding of social media platforms

Problem-solving skills

Tools

Social media management tools

Jobbeschreibung

Mercier Consultancy MD is excited to announce an opening for a German Speaking Community Support representative specializing in Social Media, located in the vibrant environment of Greece. In this role, you will be instrumental in providing exceptional support and building a positive community for our German-speaking users across various social media platforms. Your primary focus will be to address inquiries, resolve issues, and ensure high levels of user engagement.

Key Responsibilities

• Deliver timely and professional support to users through social media channels in German.
• Engage actively with the online community by responding to comments, direct messages, and reviews.
• Monitor community interactions to identify trends and potential issues, escalating them to the appropriate departments.
• Collaborate with the marketing and content teams to contribute to engaging social media content.
• Keep abreast of social media trends and best practices to optimize community engagement strategies.
• Assist in creating a welcoming and inclusive environment for all users.

Requirements

• Fluency in German (written and spoken) is a must; English proficiency is an additional advantage.
• Previous experience in customer support, especially within a social media context, is preferred.
• A strong understanding of various social media platforms and their community engagement features.
• Excellent communication skills, with the ability to address user concerns empathetically and effectively.
• Self-motivated and capable of working independently while also thriving in a team environment.
• Detail-oriented with strong problem-solving skills to effectively handle inquiries and issues.
• Proficiency in using social media management tools and relevant software applications.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...