German-Speaking Billing Agent

WW Talents; Lübeck; On-site; EUR 23,000 - 38,000; Full time

Benefits offered by this job

Signing bonus

Relocation support

Meal vouchers

Private health insurance

Multisport card

Airbnb accommodation

Job summary

WW Talents seeks a German-Speaking Billing Service Agent to support German-speaking customers on billing-related inquiries in Sofia, Bulgaria. The role emphasizes professional customer service in an international environment.

Initial on-site work in Sofia with a pathway to a hybrid model after 4 months for top performers. Rotating shifts 09:00–21:00 Mon–Sat, with relocation support and various bonuses including signing, meal vouchers, and private health insurance.

Qualifications

• German language proficiency (C1/C2) required or equivalent.
• Excellent communication and customer-service orientation.
• Ability to work in a structured and professional environment.

Responsibilities

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Explain billing information and resolve related issues.
• Maintain high standards of customer service and communication.
• Collaborate with the team to ensure an efficient customer experience.

Skills

German language proficiency

Customer service

Strong communication

Tools

Airbnb accommodation

Health insurance

Multisport card

Job description

About the Role

We are looking for a German-Speaking Billing Service Agent to join an international team in Sofia, Bulgaria.

In this role, you will support German-speaking customers with billing-related inquiries while delivering a professional and customer-focused experience. This is a great opportunity for someone with strong communication skills who would like to develop their career in an international environment.

The position is initially on-site in Sofia, with the possibility for top performers to move to a hybrid work model after 4 months.

Location: Sofia, Bulgaria
Work Model: On-site (for top performershybrid work model after 4 months)Working Schedule:Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

• Base Salary: €1,636.14 gross/month × 14 salaries in a year
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training -€500 after 6 months)
• Relocation Support:2 weeks of Airbnb accommodation,Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits:Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 levelin English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.