German-Speaking Billing Service Agent

WW Talents; Leipzig; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Relocation: Airbnb 2 weeks

Flight ticket reimbursement

Signing bonus €1,000

Monthly meal vouchers

Private health insurance

Multisport card

Hybrid work after 4 months

Job summary

WW Talents in Sofia, Bulgaria, seeks a German-speaking Billing Service Agent to support customers with billing inquiries and deliver excellent service. The role is on-site initially with a move to hybrid after 4 months for top performers.

We require German C1/C2, English B1/B2, and a customer-focused, structured professional. You will handle billing information, resolve issues, and collaborate with teammates for a smooth customer experience.

Qualifications

• German language proficiency at C1/C2 level.
• English at B1/B2 level.
• Customer-focused and solution-oriented approach.

Responsibilities

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Explain billing information and resolve related issues.
• Maintain a high standard of service and teamwork.

Skills

German language

Customer service

Billing

Job description

This role is based in Sofia, Bulgaria. The role is initially on-site in Sofia, with the possibility of moving to a hybrid model after 4 months for top performers.

Join an international team as a German-Speaking Billing Service Agent, supporting customers with billing-related inquiries and delivering a great customer experience.

Location: Sofia, Bulgaria

Work Model: On-site (for top performers hybrid work model after 4 months) Working Schedule: Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

• Base Salary: €1,636.14 gross/month × 14 salaries in a year
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training - €500 after 6 months)
• Relocation Support: 2 weeks of Airbnb accommodation, Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits: Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 level in English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.