German-Speaking Billing Service Agent I Bulgaria I Relocation Support Available

FH Collective - Academy; Hannover; Sur place; EUR 18 000 - 40 000; Plein temps

Avantages offerts par ce poste

Relocation support

Airbnb accommodation

Flight reimbursement

Meal vouchers

Health insurance

Multisport card

Signing bonus

Résumé du poste

FH Collective - Academy is seeking a German-speaking Billing Service Agent based in Sofia, Bulgaria. The role starts on-site with relocation support and the chance to move to a hybrid model after 4 months for top performers.

You will assist German-speaking customers with billing inquiries, explain billing information clearly, and uphold a high standard of service while collaborating with the team. Requirements include German C1/C2, English B1/B2, a customer-focused and professional approach, and

Qualifications

• German language proficiency at C1/C2 level.
• English proficiency at B1/B2 level.
• Customer-focused and solution-oriented.

Responsabilités

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

Connaissances

German (C1/C2)

English (B1/B2)

Description du poste

This role is based in Sofia, Bulgaria and provides a relocation package. The role is initially on-site in Sofia, with the possibility of moving to a hybrid model after 4 months for top performers.

Join an international team as a German-Speaking Billing Service Agent, supporting customers with billing-related inquiries and delivering a great customer experience.

Location

Sofia, Bulgaria

Work Model

On-site (for top performers hybrid work model after 4 months) Working Schedule: Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

• Base Salary: €1,636 gross/month
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training - €500 after 6 months)
• Relocation Support: 2 weeks of Airbnb accommodation, Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits: Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 level in English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.