German Customer Support: Lisbon

Cbtalents; Frankfurt; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Meal allowance

Health insurance

Accommodation provided (relocation)

Job summary

Cbtalents is seeking a Customer Support professional for a fixed 6-month assignment in Lisbon, Portugal. The role operates Monday–Friday, 08:00–17:00, with a base salary paid over 14 months and additional monthly bonuses tied to performance and complexity.

Relocation accommodation is offered depending on circumstances. Health coverage begins from day one, and visa or residence requirements must be met where applicable.

Qualifications

• 6-month contract
• Availability for 08:00–17:00 Portugal time
• Must meet absenteeism criteria of <6% unjustified absences

Skills

Customer support

Communication

Time management

Job description

About the job German Customer Support: Lisbon

• Role: Customer Support

Location: Lisbon, Portugal

Contract: 6 months

Schedule:

Monday–Friday (including Portuguese bank holidays)

08:00–17:00 (Portugal time)

Salary & Bonuses

Base salary: 1100€ paid over 14 months
Portugal standard: 12 months + holiday + Christmas

Complexity bonus: 75€ per month for 12 months

Performance bonus: N/A

Paid monthly over the first year (1/12 each month)

Conditional:

Must have <6% unjustified absenteeism the previous month

Not guaranteed salary (important — HR usually stresses this)

Retention bonus:

None from December onwards for Search Engine & Website Solutions projects

Meal allowance: 7.63€ per working day

Health insurance:

From day 1 (you pay monthly at first)

Documents Accepted

One of the following:

EU ID

Residence card

Relocation (Important)

Accommodation provided (shared, up to 12 months) only if relocating

No flight ticket reimbursement from 1 December onwards