German Customer Expert Consultant – Bulgaria

Velenosi&Meredith; Bremen; A distancia; EUR 18.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote in Bulgaria

Office option in Sofia

Airbnb relocation support

Flight reimbursement

20 days paid leave

Permanent contract

Descripción de la vacante

Velenosi&Meredith is seeking a German-speaking Billing Service & Technical Support / Sales Agent to work in Sofia, Bulgaria, with a fully remote option within Bulgaria. The role offers base pay plus bonuses and a clear path to up to €2,557 gross/month total earnings.

Responsibilities include assisting German-speaking customers with billing and tech issues, identifying sales opportunities, and escalating complex problems as needed. Flexible hours may apply.

Formación

• German language proficiency (C1/C2) required.
• No prior experience needed; entry-level suitable.
• Strong communication and customer-service orientation.

Responsabilidades

• Help German-speaking customers with billing and technical issues.
• Identify and propose sales opportunities.
• Handle account inquiries and escalate complex problems.
• Collaborate with internal teams to resolve issues.

Conocimientos

German fluency

Customer support

Communication

Problem solving

Descripción del empleo

German-Speaking Customer Expert Consultant Hybrid / Remote– Sofia, Bulgaria (Relocation Support)

Role Overview

Are you a fluent German speaker looking for a stable career with high earning potential? We are seeking German-Speaking Billing Service & Technical Support / Sales Agents to join our international team in Sofia, Bulgaria. In this role, you will handle customer inquiries, resolve billing and technical issues, and identify sales opportunities. This position requires no prior experience, offers a fully remote work option within Bulgaria, and features an unlimited sales bonus structure where top performers earn over €1,000 extra per month.

Requirements

• Language: Professional fluency in German (C1 or C2 level).
• Experience: No previous experience required—fully suitable for entry-level candidates and students.
• Skills: Strong communication, proactive problem-solving, and a customer-oriented mindset.
• Flexibility: Ability to work shifts scheduled between Monday and Saturday, from 09:00 to 21:00.

Compensation & Salary Conditions

• Base Salary: €1,636.14 gross/month.
• Billing Skills Bonus: +€102.25 gross/month.
• Unlimited Sales Bonus: High incentives for performance, with top earners bringing in over €1,000/month.
• Total Monthly Earning Potential: €1,636 to €2,557 gross/month.

Key Responsibilities

• Customer Care: Provide exceptional support to German-speaking customers regarding technical issues and account inquiries.
• Billing & Admin: Handle billing questions, process transactions, and resolve account discrepancies.
• Sales Identification: Recognize customer needs and introduce relevant product upgrades or sales opportunities.
• Issue Escalation: Analyze complex issues and route them efficiently to the appropriate internal departments.

Perks & Benefits

• Work Flexibility: Choose between full-time or part-time hours with flexible shift patterns.
• Work Model: 100% remote work is possible from anywhere within Bulgaria, or work from our modern office in Sofia.
• Relocation Support: 2 weeks of Airbnb accommodation covered upon arrival.
• Up to €255 reimbursement for your flight ticket (paid out with your first salary).
• Contract & Time Off: Permanent employment contract with 20 days of paid annual leave.

Important Eligibility Information

• EU citizens or candidates who already hold valid Spain residency and work authorization only.
• No visa sponsorship available.

LinkedIn: https://www.linkedin.com/in/dylan-a78965140/