German-Speaking Billing Service Agent I Bulgaria I Relocation Support Available

FH Collective Academy; Hamburg; On-site; EUR 20,000 - 36,000; Full time

Benefits offered by this job

Relocation support

Airbnb accommodation (2 weeks)

Flight ticket reimbursement up to €255

Monthly meal vouchers

Private health insurance

Multisport card

Job summary

FH Collective Academy is seeking a German-speaking Billing Service Agent to support customers on billing-related inquiries from Sofia, Bulgaria. The role begins on-site with a relocation package and a potential move to a hybrid model after four months for top performers.

You will assist German-speaking customers, deliver professional support, and help customers understand billing details while maintaining a high level of service. The position requires on-site work in Sofia.

Qualifications

• German language proficiency at C1/C2 level.
• English at B1/B2 level.
• Customer-focused and solution-oriented approach.
• Ability to work in a structured, professional environment.

Responsibilities

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Explain billing information and resolve related issues.
• Maintain high-standard customer service and communication.
• Collaborate with team to ensure a smooth customer experience.

Skills

German C1/C2

English B1/B2

Customer focus

Professional communication

Job description

This role is based in Sofia, Bulgaria and provides a relocation package. The role is initially on-site in Sofia, with the possibility of moving to a hybrid model after 4 months for top performers.

Join an international team as a German-Speaking Billing Service Agent, supporting customers with billing-related inquiries and delivering a great customer experience.

Location: Sofia, Bulgaria
Work Model: On-site (for top performers hybrid work model after 4 months)Working Schedule: Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

• Base Salary: €1,636 gross/month
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training - €500 after 6 months)
• Relocation Support: 2 weeks of Airbnb accommodation, Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits: Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 level in English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.