German-Speaking Billing Service Agent I Bulgaria I Relocation Support Available

FH Collective Academy; Köln; On-site; EUR 17,000 - 20,000; Full time

Benefits offered by this job

Base salary €1,636 gross/month

Billing skills bonus €102.25 gross

Unlimited sales bonus (>€1,000/month)

€1,000 signing bonus (€500 after TRAIN

€500 after 6 months)

Relocation support: 2 weeks Airbnb, up

Up to €255 flight reimbursement

Monthly meal vouchers

Private health insurance

Fully covered Multisport card

Job summary

FH Collective Academy seeks a German-speaking Billing Service Agent to support customers with billing inquiries and deliver an outstanding experience. The role is based on-site in Sofia, with relocation support and a potential hybrid model after four months for top performers.

Responsibilities include assisting customers in German, explaining billing details, and upholding high service standards while collaborating with the team to optimize the customer journey.

Qualifications

• German language at C1/C2 level.
• English language at B1/B2 level.
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.

Responsibilities

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

Skills

German(C1/C2)

English(B1/B2)

Customer-focused

Structured environment

Job description

This role is based in Sofia, Bulgaria and provides a relocation package. The role is initially on-site in Sofia, with the possibility of moving to a hybrid model after 4 months for top performers.

Join an international team as a German-Speaking Billing Service Agent, supporting customers with billing-related inquiries and delivering a great customer experience.

Location: Sofia, Bulgaria
Work Model: On-site (for top performers hybrid work model after 4 months)Working Schedule: Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

• Base Salary: €1,636 gross/month
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training - €500 after 6 months)
• Relocation Support: 2 weeks of Airbnb accommodation, Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits: Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 level in English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.