General Manager - Berlin (m/f/d) Operations · Berlin ·

Bob W UK; Berlin; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Employee stock option plan

Unlimited holidays

Free nights and discounts

Wellbeing platform access

Sports compensation

L&D budget

Team events

Multicultural work environment

Zusammenfassung

Bob W is seeking a General Manager in Berlin to oversee local operations and deliver five-star guest experiences across our properties. You will manage budgets and P&Ls, lead a multi-property team, hire and onboard staff, and build scalable processes that drive profitability.

You will partner with external vendors, define clear team goals aligned with company OKRs, and uphold Bob W's culture and mission in a fast-growing market. Fluency in German and English is required.

Qualifikationen

• 5+ years in multi-property operations or hospitality with P&L ownership.
• Experience hiring, onboarding and offboarding and leading a team.
• Experience managing external vendors and contracts (cleaning, maintenance, or similar).
• Customer-service driven attitude with passion for guest experiences.
• Strong problem-solving and proactive issue anticipation.
• Ability to stay calm under pressure while managing multiple situations.
• Excellent communication and time management skills.
• Fluency in German and English.
• Ability to learn hospitality apps and operational tech tools.
• Valid work permit for Germany; no sponsorship required.

Aufgaben

• Manage and launch local operations focusing on 5-star guest experience, profitability and growth.
• Manage budgets and P&Ls for Berlin properties.
• Define team goals aligned with company OKRs and lead delivery.
• Hire, onboard, and offboard team members.
• Manage relationships and contracts with external vendors and service providers.
• Build structure for independent team performance with measurable goals.
• Develop cross-functional partnerships and proactively solve problems.
• Model Bob W's mission, strategy and culture.

Kenntnisse

Operations leadership

P&L ownership

Hiring & onboarding

Vendor management

Guest experience

Problem solving

Communication

Time management

German & English fluency

Hospitality tech proficiency

Work permit Germany

Jobbeschreibung

About Bob W

I’m Bob W, your friend in town. I take the guesswork out of travel, blending the best of both worlds: hotel-grade consistency, local character, and a few surprises only locals would know. Every apartment is fully carbon offset and set up in Europe’s most interesting neighbourhoods, so you feel at home-just with better coffee and smarter tech. I’m building a new kind of stay: five-star comfort, local flair, and always a step ahead on sustainability. All you have to do is show up. I’ll handle the rest.

The Role

Are you an enthusiastic and visionary leader with a proven track record in driving operational excellence? Do you thrive in a fast-paced environment where you can shape and grow a business from the ground up? If you are ready to make a significant impact and take on the challenge of managingour operations in Berlin, then we have an exciting opportunity to join us at Bob W as a General Manager!

As a General Manager, you will manage local operations and ensure efficient oversight of our apartments and partner network. Your role will involve initiating and implementing new processes and managing budgets and P&L in our Berlin properties. You will lead your team to deliver exceptional guest experiences, fostering a positive and engaging culture.

This is a pivotal moment for our Berlin market: you'll step in during a period of growth, helping the team build a stronger structure and clear goals

Please note that visa sponsorship is not offered for this role; candidates must already hold a valid work permit for Germany.

Job Level: M3 - M4 Learn more about our career development framework here.

Furthermore, in this role, you will:

• Manage and launch local operations, focusing on 5-star guest experience, profitability and business growth.
• Manage and own the budgets and P&Ls for our properties in Berlin.
• Define and scope your team goals based on company-wide OKRs and lead your team to deliver exceptional results.
• Take on the responsibility for hiring, onboarding, and offboarding team members
• Manage relationships and contracts with external vendors and service providers (e.g. cleaning, maintenance), ensuring standards are met.
• Build the structure that lets your team perform independently: clear, measurable goals, coaching team supervisors, and simplifying or automating day-to-day work.
• Develop cross-functional partnerships, actively solve problems, and unblock team members while positively challenging and encouraging participation.
• Be an active role model for Bob W's mission, strategy, and culture

Our 5-star candidate has:

• 5+ years of experience in multi-property operations or hospitality with P&L ownership.
• Experience in hiring, onboarding, offboarding, and leading a team.
• Experience managing external vendors and contracts (cleaning, maintenance, or similar service providers).
• A customer service-driven attitude and a passion for delivering world-class guest experiences.
• Strong problem-solving skills, with the ability to proactively anticipate and address potential issues.
• The ability to stay calm under pressure while managing multiple situations simultaneously.
• Excellent communication and time management skills.
• Fluency in German and English.
• The ability to quickly learn and adapt to hospitality apps and operational technology tools.
• A valid work permit for Germany; no sponsorship required.

We offer:

• Employee share option plan.
• Unlimited holidays.
• Free nights and generous discounts at Bob W locations.
• Oliva mental well-being platform access.
• Sports compensation.
• Development and growth opportunities, along with an L&D budget.
• Regular team events.
• Smart and highly motivated team with a multicultural, diverse, and rewarding work environment.

Read more about our team life and perks & benefits.

Please note that this position will be closed as soon as a sufficient number of qualified candidates are identified. We encourage interested applicants to submit their applications promptly.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.