Operations Supervisor – Apartments & Guest Experience (m/w/d)

Bob W UK; Dortmund; Vor Ort; EUR 31.000 - 38.000; Vollzeit

Benefits dieser Stelle

Employee stock option plan

Unlimited holidays

Deutschlandticket coverage

Free nights and discounts at Bob W

Growth opportunities and development预算

Zusammenfassung

Bob W in Dortmund is seeking an Operations Supervisor to oversee daily hotel operations, lead external teams, and support the General Manager. This on-site role requires strong leadership, guest-focused service, and hands-on management to ensure top-quality experiences.

The candidate should have 2+ years in hospitality, with proficiency in English and German, and be ready to work a 9:00 AM–5:30 PM schedule with weekly 7-day coverage. Visa sponsorship is not offered.

Qualifikationen

• Minimum 2+ years in hospitality, specifically in an apart-hotel or operations role.
• Experience in operational leadership and driving performance.
• Highly organized and able to build structured procedures while following existing protocols.
• Strong stakeholder management skills with property owners, vendors and internal teams.
• PassionateCustomer service-driven attitude delivering world-class guest experiences.

Aufgaben

• Provide world-class experiences for guests and drive satisfaction.
• Own stakeholder relationships to meet departmental goals and maintain operational clarity.
• Bring structure and stability into daily operations.
• Be the go-to troubleshooter for reactive operations tasks and resolve issues quickly.
• Conduct housekeeping quality audits to maintain high cleanliness standards and manage supplier partnerships.
• Perform property inspections to plan maintenance and uphold product quality.
• Identify opportunities for operational enhancements and best practices.
• Establish and implement Bob's standard operating procedures.
• Manage Health & Safety compliance within assigned properties.

Kenntnisse

Leadership

Time management

Communication

Problem solving

English

German

Jobbeschreibung

About Bob W

I’m Bob W, your friend in town. I take the guesswork out of travel, blending the best of both worlds: hotel-grade consistency, local character, and a few surprises only locals would know. Every apartment is fully carbon offset and set up in Europe’s most interesting neighbourhoods, so you feel at home - just with better coffee and smarter tech. I’m building a new kind of stay: five-star comfort, local flair, and always a step ahead on sustainability. All you have to do is show up. I’ll handle the rest.

The Role

As an Operations Supervisor, you will be responsible for overseeing daily operations in our Dortmund market, leading external teams, and serving as the right-hand to the General Manager. You'll ensure seamless guest experiences, maintain top-quality standards, and drive operational growth through effective decision-making and cost efficiency. Your strong time management skills, confidence in decision-making and experience in the hospitality industry will set you up for success in this role.

This is a flexibly scheduled 7-day cover role with two days off per week. Standard hours are 9:00 AM to 5:30 PM, though shifts may rotate based on business needs. The role is primarily hands‑on, with most time spent on‑site, while some administrative work is also required and must be appropriately managed.

Please note that visa sponsorship or relocation support is not offered for this role.

Annual Gross Salary: 34,600€

Job Level: IC2

In this role, you will:

• Provide world-class experiences for our guests, ensuring that when they travel, they choose Bob over just booking a hotel.
• Take full ownership of stakeholder relationships to drive departmental goals and maintain operational clarity.
• Bring structure and stability into daily operations.
• Be the go-to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.
• Conduct thorough housekeeping quality audits to maintain our ridiculously high cleanliness standards for guests and effectively manage our supplier partnerships.

• Perform property inspections to proactively plan and execute maintenance works, ensuring our product maintains its high-quality standards.
• Challenge conventional practices, pushing yourself to recognise best practices and identify opportunities for operational enhancements.
• Establish, improve, and implement Bob's standard operating procedures.
• Manage Health & Safety compliance within your assigned property.

Our 5-star candidate:

• At least 2+ years of experience in the hospitality industry, specifically in an apart-hotel or operations roles.
• Proven experience in operational leadership, overseeing daily workflows, and driving performance.
• A highly organised leader who follows existing protocols while building new, structured procedures to solve recurring operational challenges.
• Strong stakeholder management skills, including the ability to communicate effectively with property owners, vendors, and internal departments.
• Passionate customer service-driven attitude for delivering world-class guest experiences.

• Strong problem-solving skills, with the ability to proactively anticipate and address potential operational issues
• Excellent communication and time management skills.
• Keen attention to detail.
• Fluent in English and German.
• Currently living in/near Dortmund or willing to relocate.

We offer:

• Monthly gross salary of 2,883€
• Employee stock option plan.
• Unlimited holidays.
• Coverage for the Deutschlandticket.
• Free nights and generous discounts at Bob W locations.

• Oliva mental well-being platform access.
• Sports compensation.
• Mobile phone call compensation.
• Growth opportunities and a professional development budget.
• A multicultural, diverse, and rewarding work environment with a smart and highly motivated team

Read more about our team life and perks & benefits.

Please note that this position will be closed as soon as a sufficient number of qualified candidates are identified. We encourage interested applicants to submit their applications promptly.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.