Front Office Supervisor (m/f/d) - Hilton Mainz

Hilton; Mainz; Vor Ort; EUR 36.000 - 40.000; Vollzeit

Benefits dieser Stelle

Travel perks

Paid parental leave

Crisis concierge

Mental health resources

Zusammenfassung

Hilton Mainz is seeking a Front Office Supervisor to lead the front desk team, ensure smooth check-ins and guest service delivery, and uphold Hilton's hospitality standards.

In this role, you’ll manage daily operations, train staff, resolve guest issues, and adapt lobby flow in real time, all while maintaining a welcoming experience for every guest. Fluency in German and English and a valid German work permit are required.

Qualifikationen

• Position requires valid German work permit and fluency in both German and English.
• Experience in front office environments is preferred.

Aufgaben

• Supervise front office team: lead check-ins/outs and guest service delivery.
• Lead day-to-day team operations: create schedules, assign tasks, and train staff.
• Lead guest issue resolution: respond to inquiries and handle escalated issues.
• Manage lobby flow: monitor guest traffic and adjust coverage in real time.
• Lead department initiatives or ad-hoc projects.

Kenntnisse

Front Office Supervision

Team Leadership

Guest Services

Staff Training

Operations Coordination

Jobbeschreibung

Job Identification: 219570

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary 36.000-39.600 EUR/gross/year

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Front Office Supervisor (m/f/d) at Hilton Mainz, you're not just supervising daily front office operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Please note that this position requires a valid German work permit and fluency in both German and English.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay—we're a great place to work.