Assistant Housekeeping Manager (m/f/d) - Hilton Cologne

Hilton; Köln; Vor Ort; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

Hilton Köln is looking for an Assistant Housekeeping Manager to oversee daily housekeeping operations, maintain high cleanliness and service standards, and support the Executive Housekeeper. You will manage room readiness, inventory, and staff scheduling while fostering a motivated, diverse team in a fast-paced hotel environment.

The role requires several years in housekeeping at a comparable hotel, supervisory experience, and strong German and English skills.

Qualifikationen

• Sense of responsibility, resilience, and assertiveness.
• Ability to work under pressure and take initiative in handling tasks.
• Several years of professional experience in housekeeping at a comparable hotel; at least as Housekeeping Supervisor.
• Experience leading multicultural teams of a comparable size and strong communication skills.
• Ideally, a completed vocational training program in the hotel industry.
• Ability to quickly familiarize yourself with new work processes.
• Willingness to work shifts and flexibility to adapt to different work situations.
• Knowledge of hygiene and cleaning standards, as well as cleaning supplies and equipment.
• Very good command of German and English, additional languages are a plus.
• Valid authorization to work and reside in Germany.

Aufgaben

• Support daily housekeeping operations: Assist in managing cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas.
• Manage room readiness: Assign and inspect rooms, verify status, and report updates to ensure timely availability.
• Monitor inventory: Maintain stock levels for linens and housekeeping supplies, ensuring carts and storage areas are properly stocked.
• Support operational efficiency: Track payroll reports, manage work schedules, and oversee the lost and found program.
• Coordinate maintenance needs: Partner with Engineering and Property Operations to facilitate timely repairs and upkeep of guest rooms and public spaces.
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.
• Cover for the Executive Housekeeper: Stand in for the Executive Housekeeper when he or she is absent.

Kenntnisse

Leadership

Team supervision

Communication

German proficiency

English proficiency

Decision making

Adaptability

Work under pressure

Ausbildung

Vocational training in hotel industry

Jobbeschreibung

Job Description

Exceptional Hospitality Starts with You: Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Housekeeping Manager (m/f/d), you’re not just helping oversee daily housekeeping operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Support daily housekeeping operations: Assist in managing cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas
• Manage room readiness: Assign and inspect rooms, verify status, and report updates to ensure timely availability
• Monitor inventory: Maintain stock levels for linens and housekeeping supplies, ensuring carts and storage areas are properly stocked
• Support operational efficiency: Track payroll reports, manage work schedules, and oversee the lost and found program
• Coordinate maintenance needs: Partner with Engineering and Property Operations to facilitate timely repairs and upkeep of guest rooms and public spaces
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
• Cover for the Executive Housekeeper: Stand in for the Executive Housekeeper when he or she is absent

Qualifications

• Sense of responsibility, resilience, and assertiveness
• Ability to work under pressure and take initiative in handling tasks
• Several years of professional experience in housekeeping at a comparable hotel; at least as Housekeeping Supervisor
• Experience leading multicultural teams of a comparable size and strong communication skills
• Ideally, a completed vocational training program in the hotel industry
• Ability to quickly familiarize yourself with new work processes
• Willingness to work shifts and flexibility to adapt to different work situations
• Knowledge of hygiene and cleaning standards, as well as cleaning supplies and equipment
• Very good command of German and English, additional languages are a plus
• Valid authorization to work and reside in Germany

About Us

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

What You Can Expect From Us

• Through Hilton University and individual career development plans and coaching, we support your professional growth whenever you want. With us, all doors are open to you, whether locally, regionally, across Germany, or internationally.
• From day one, you will be a valued part of the team and welcomed through an exciting onboarding program.
• A positive feedback culture and transparent communication. We place great importance on keeping everyone informed and involved.
• Numerous team member events, perks, and special extras. Team spirit and togetherness are at the heart of everything we do.
• Even more benefits: discounted Germany Ticket (Deutschlandticket) as a public transportation job ticket, WellHub membership, Corporate Benefits (exclusive discounts with more than 600 brands, including fashion, technology, cars, travel, and more), and delicious meals in our team restaurant.
• Last but not least, there is the favorite benefit of all Hilton Cologne Team Members: the Go Hilton Travel Program, which allows you, your friends, and your family to explore the world at unbeatable rates. Genuine discounts for everyone, with easy and convenient booking.

Benefits

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

About the Team

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments.