Shift Leader Reception (m/f/d)

Hotel Böttcherhof; Hamburg; Sur place; EUR 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Annual employee events

Free work clothes

Subsidy for public transport pass

Company bike leasing

Discounted overnight stays

Résumé du poste

Hotel Böttcherhof in Hamburg is seeking a Shift Leader Reception to ensure smooth operations at the front desk. You will manage tasks like check-ins, upselling, and handling guest inquiries while leading a motivated team. Ideal candidates will have a vocational training in hospitality, strong communication skills, and experience with hotel software like PROTEL. A signing bonus of €1,500 gross is offered. Join us for a friendly work environment and great opportunities for internal advancement.

Qualifications

• Completed vocational training in the hotel industry and professional experience in front office.
• Good to very good written and spoken English skills.
• Solid computer skills and experience with hotel software.

Responsabilités

• Handle check-in, check-out, cash reconciliation, and daily closing procedures.
• Manage shifts and monitor booking situations.
• Increase revenue through upselling and handle complaints professionally.

Connaissances

Front office service

Complaint handling

Upselling techniques

English communication

Hotel software (PROTEL)

Structured work approach

Formation

Completed vocational training in hotel industry

Outils

PROTEL

Description du poste

Work in an upscale environment that focuses on hospitality.

Reinforcement in the banquet and conference area

Do you enjoy being the first point of contact, maintain a clear overview even in stressful moments, and ensure that guests feel instantly welcome? Then you're a perfect fit for us. As a Shift Leader Reception (m/f/d), you will independently handle all classic reception tasks: check-in, check-out, cash reconciliation, inspections, reporting, and daily closing procedures. You will manage a shift, including a smooth handover, monitor the booking situation, and actively work towards optimal occupancy. With our upselling program, you will increase revenue (rooms, packages, cross-selling), professionally handle complaints, and consistently follow up on them. You will also support the reservation process (accounting tasks), create group offers according to the Front Office Manager's specifications, check reservations/overbookings/options, and contribute to maintaining the channel manager.

To kick-start your career at our 4-star hotel in southern Hamburg, you'll receive a signing bonus of €1,500 (gross) – paid in two installments.

If you enjoy taking on responsibility and are passionate about front office service, we look forward to receiving your application by email.

What you bring with you

Completed vocational training in the hotel industry and professional experience in front office. You work in a structured, decisive, and independent manner, have high quality standards, and enjoy interacting with people. Good to very good written and spoken English skills, as well as solid computer skills and experience with hotel software (ideally PROTEL), complete your profile.

We offer you this

• Dedicated, motivated, and cheerful team
• Friendly work environment, short decision-making processes
• Varied and interesting work
• Above-average pay, internal advancement opportunities
• Free work clothes including cleaning
• Subsidy for the HVV Deutschlandticket (public transport pass), free employee parking
• Company bike leasing after 6 months (in cooperation with dein-jobbike.de)
• Meals in our staff canteen (water, coffee, tea, fruit – billed according to the standard benefit rate)
• Annual employee events, Best Western training program
• Discounted overnight stays at Best Western hotels and Personights