Founding Customer Success Manager

Kuro; Berlin; On-site; EUR 120,000 - 180,000; Full time

Job summary

A tech startup in Berlin is seeking a Founding Customer Success Manager to lead customer success initiatives and enhance activation and retention for enterprise clients. The ideal candidate has over 5 years of relevant experience, is fluent in German and English, and is motivated by building a function from scratch. This senior role offers the opportunity to grow into a leadership position within the company.

Qualifications

• 5+ years of experience in B2B enterprise customer success in complex environments.
• Experience owning large enterprise accounts and driving outcomes.
• Comfortable designing systems for long-term growth.

Responsibilities

• Own and scale customer success from onboarding to retention.
• Build relationships with decision-makers and end users.
• Collect customer feedback and influence product roadmap.
• Build and scale the customer success function and lead future growth.
• Balance hands-on support with scalable processes and playbooks.

Skills

B2B enterprise customer success

Fluent in German

Technical mindset

Job description

Join to apply for the Founding Customer Success Manager role at Kuro

Kuro is building the AI automation platform for the back-office of construction companies. Our applied AI product is already live at leading construction enterprises, delivering a 90% efficiency increase. We are looking for a Founding Customer Success Manager to join our team in Berlin. You will own and lead all customer success activities, spearheading initiatives to drive activation, adoption and long-term value for our enterprise customers. This is a senior founding role where you will lay the foundation for Kuro's customer success function and scale it over time.

About Kuro

Kuro is building the AI automation platform for construction companies. We help construction professionals to utilize their biggest data source - the 95% of unstructured data. Founded by Lea and Jonas, who bring 10 years experience from scaling construction tech companies like alcemy and Capmo.

Our entry is in the estimation (quoting) process, the core and most expensive back office process. Our product extracts information from the project input, identifies building components automatically and enriches it back into a 3D model. Saving up to 90% time.

Leading construction enterprises with a combined construction volume >30 billion annually use Kuro already today.

We are 9 people on-site in Berlin. You would be our first business hire. We’ve been early employees before. Joining an early stage startup was the best decision we ever took and we are excited to pay it forward.

About the role

The Opportunity

As a Founding Customer Success Manager at Kuro you will:

• Take full ownership of building and scaling customer success at Kuro - from onboarding to long-term retention.
• Be the primary partner to our hundreds of active enterprise users
• Collaborate closely with Jonas (CPO) and Lea (CEO), acting as the bridge between our customers, product team and sales team.
• Over time, have the opportunity to grow into a leadership role, building and leading the customer success team.

Role and responsibilities

• Lead customer success efforts for large enterprise accounts
• Build trusted, long-term relationships with decision-makers and end users.
• Drive Adoption & Impact
• Increase activation, adoption, and measurable value across diverse user groups.
• Ensure Kuro becomes a critical part of customers’ workflows.
• Customer Voice to Product
• Collect and synthesize customer feedback into actionable insights.
• Influence the product roadmap by voicing the customer and user needs.
• Build & Scale the Function
• Create the playbooks, processes, and systems that scale customer success.
• Balance hands-on support with building for future growth.

Your profile

• You are fluent in German and in English.
• You have 5+ years of experience in B2B enterprise customer success, ideally in traditional industries with complex, multi-stakeholder environments.
• You have owned large enterprise accounts or whole domains, led initiatives, and driven measurable outcomes.
• You bring a technical mindset and are comfortable working with complex workflows and data-driven products.
• You are equally comfortable rolling up your sleeves to support customers directly and designing scalable systems for long-term growth.
• You are motivated by building — shaping a function from scratch and preparing to lead it as Kuro grows.

We work in-person from our office in Berlin Mitte. You must be willing to be located in Berlin. We aim for 5 days in the office a week.

Our goal is to build a small, highly motivated team of smart, kind, and driven individuals who are eager to learn, embrace challenges, and challenge others in return. We value pragmatic people who are unafraid to take ownership and decisions.

• We are strongly focused on delivering value to our enterprise customers fast
• We plan to have as little overhead as possible
• We set weekly goals and work towards them
• You can expect to have ~1 meeting a day on average
• No over-blown structures or planning sessions

The process

• Intro Call — Intro, logistics & fit with Lea (30 min)
• Second Call — Deep dive into product with Jonas (30 min)
• Challenge — A time-boxed business challenge (≤5 hours)
• Challenge review and deep dive (60 minutes)
• On-site Day — Meet the team, case discussions, and lunch/dinner
• Decision

Kuro is an equal opportunities employer. We are committed to building a diverse and inclusive team.