Field Services Engineer

MicroPort; Hamburg; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

MicroPort is seeking a Technical Engineer for Surgical Robots to ensure optimal performance, maintenance, and support of robotic systems in healthcare settings.

Responsibilities include installation, troubleshooting, preventive maintenance, training, documentation, and collaboration with R&D for new software/hardware releases. Willingness to travel for on-site support is required.

Qualifikationen

• Bachelor’s degree in Engineering or related technical field.

Aufgaben

• Lead installation and configuration of robotic systems in healthcare facilities.
• Diagnose and resolve technical issues via remote or on-site support.
• Develop preventive maintenance schedules to minimize downtime.
• Deliver technical training and update troubleshooting guides.
• Collaborate with R&D on software/hardware releases testing and validation.
• Support quality assurance processes and investigate product issues.

Kenntnisse

Problem-solving

Analytical thinking

Communication

Collaboration

Willingness to travel

Ausbildung

Bachelor’s degree in Engineering or related field

Jobbeschreibung

As a Technical Engineer for Surgical Robots, you will be responsible for ensuring the optimal performance, maintenance, and support of our robotic surgical systems. The successful candidate will work collaboratively with cross-functional teams to address technical challenges and contribute to the ongoing improvement of our robotic technologies.

1. System Installation and Configuration:

• Lead the installation and configuration of robotic surgical systems in healthcare institutions, ensuring compliance with technical specifications and guidelines.
• Provide technical expertise during the setup process to optimize system performance.

2. Troubleshooting and Technical Support:

• Diagnose and resolve technical issues related to robotic systems through remote support or on-site intervention.
• Collaborate with Clinical team to provide timely and effective solutions to end-users.

3. Preventive Maintenance:

• Develop and implement preventive maintenance schedules for robotic systems to minimize downtime and ensure continuous functionality.
• Conduct routine inspections and updates to prevent potential issues.

4. Training and Documentation:

• Deliver technical training to healthcare professionals and internal staff on the use and maintenance of robotic surgical systems.
• Create and update technical documentation, manuals, and troubleshooting guides.

5. Collaboration with R&D:

• Work closely with the research and development team to provide insights and feedback from a technical perspective.
• Participate in testing and validation of new software and hardware releases.

6. Quality Assurance:

• Contribute to the development and implementation of quality assurance processes for robotic systems.
• Assist in the investigation and resolution of any technical issues related to product quality.

Qualifications:

1. Bachelor’s degree in Engineering, Cor a related technical field; advanced degree is a plus.

2. Proven experience in technical support or engineering roles in the medical device industry.

3. Familiarity with robotic systems and control systems is highly desirable.

4. Strong problem-solving and analytical skills.

5. Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

6. Willingness to travel for on-site technical support and installations.