Field Services Engineer

Planet Pharma; Hamburg; Vor Ort; EUR 55.000 - 80.000; Vollzeit

Zusammenfassung

Planet Pharma is seeking a Field Service Engineer to support a surgical robotics platform across Germany and Europe. This hands-on, customer-facing role requires strong technical service experience with medical devices, robotics, or capital equipment, and the ability to travel extensively.

The role emphasizes installation, maintenance, diagnostics, and remote/onsite support, with collaboration across Engineering, Quality, and Commercial teams to ensure high service standards and customer

Qualifikationen

• Technical qualification in Engineering or related discipline, or equivalent industry experience.

Aufgaben

• Diagnose and resolve complex technical issues across installed systems.
• Install, commission, upgrade, relocate, and de-install systems.
• Perform preventative maintenance and corrective service activities.
• Provide on-site troubleshooting and first-line technical assistance.
• Support customer training sessions and product demonstrations.

Jobbeschreibung

Role: Field Service Engineer - Surgical Robotics

Type: Permanent

We are partnering with an innovative and rapidly growing medical technology company to appoint a Field Service Engineer supporting a cutting-edge surgical robotics platform across Germany and wider Europe.

This is a hands-on, customer-facing role ideal for an experienced engineer with a background in medical devices, healthcare technology, robotics, or other sophisticated capital equipment environments. You'll play a critical role in ensuring customers receive exceptional technical support, system performance, and service delivery throughout the product lifecycle.

Key Responsibilities

• Diagnose and resolve complex technical issues across installed systems
• Perform installation, commissioning, upgrades, relocations, and de-installations
• Conduct preventative maintenance and corrective service activities
• Replace and repair system components as required
• Deliver remote and telephone-based technical support
• Provide on-site troubleshooting and first-line technical assistance
• Support customer training sessions and product demonstrations
• Maintain accurate service reports, maintenance records, and documentation
• Collaborate closely with Engineering, Quality, Product Management, and Commercial teams
• Contribute to continuous improvement initiatives for products and processes
• Assist with the development of service, user, and training documentation
• Support contract service requirements and customer retention activities
• Coordinate service-related logistics and equipment shipments when necessary

Requirements

• Technical qualification in Engineering or a related discipline, or equivalent industry experience
• Proven field service or technical support experience within a customer-facing environment
• Experience supporting medical devices, surgical systems, healthcare technology, robotics, or complex capital equipment
• Strong understanding of hospital environments and operating theatre protocols
• Excellent troubleshooting, diagnostics, and repair capabilities
• Experience with service management and maintenance reporting systems
• Full driving licence
• Willingness to travel extensively throughout Europe
• Flexibility for occasional international travel, including APAC regions
• Fluent German and English language skills

We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Planet Pharma is an Employment Business providing Global Staffing services.