Field Services Coordinator

Infinity Staff Global; Berlin; Hybrid; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Infinity Staff Global in Berlin is seeking a Field Services Coordinator to support field service operations across Germany and European markets. You will coordinate installations, maintenance and hardware replacements, manage work orders and liaise with customers, technicians and partners.

The ideal candidate has 2+ years in field service coordination or logistics, fluent German and English, strong organisation skills, and experience with automotive, telematics or hardware installations.

Qualifikationen

• 2+ years' experience in field service coordination, operations, logistics or technical support.
• Strong customer-facing and stakeholder management experience.
• Exposure to automotive, vehicles, fleet management, telematics, IoT, GPS, vehicle tracking or hardware installations.
• Able to read technical manuals and installation guides.
• Strong organisational, prioritisation and time-management skills.
• Able to coordinate multiple technicians, vendors, customers and timelines.
• Proactive, adaptable and comfortable working independently.
• Comfortable working in a fast-changing environment with evolving systems and processes.
• Confident using technology, reporting tools and AI-enabled tools.

Aufgaben

• Coordinate installations, maintenance and replacement activities across the Italian and French markets.
• Manage work orders from creation through to completion.
• Review installation requirements, equipment, quantities and accessories including cameras, harnesses and hardware.
• Coordinate technicians, installation partners, customers and internal teams.
• Guide customers through the installation process and provide clear next steps.
• Manage multiple service requests, customers and external partners simultaneously.
• Troubleshoot basic technical and installation-related queries.
• Read and interpret installation manuals and technical documentation.
• Track service performance, SLAs and operational KPIs.
• Maintain accurate records within service management systems.
• Work closely with Logistics, Customer Support, Sales, Safety, Training and Customer Success teams.
• Escalate more complex technical issues when required.
• Identify opportunities to improve processes and service efficiency.
• Ensure compliance with local regulations, health & safety requirements and company procedures.

Kenntnisse

German

English

Jobbeschreibung

Field Services Coordinator – Italian & French Markets

Location: Europe – ideally Berlin, Germany (Ireland/Portugal)

Office: Berlin, Germany – hybrid, typically 2 days per week where practical

Employment type: Contract (12 months)

Role Overview

We are looking for a highly organised and customer-focused Field Services Coordinator to support field service operations across Germany / European markets.

You will take ownership of installation and service work orders, coordinating customers, technicians, installation partners and internal teams to ensure installations, maintenance and hardware replacements are completed efficiently and professionally.

This role is ideal for someone with experience in field service coordination, automotive, telematics, fleet management, vehicle technology, logistics or technical customer support.

Key Responsibilities

• Coordinate installations, maintenance and replacement activities across the Italian and French markets.
• Manage work orders from creation through to completion.
• Review installation requirements, equipment, quantities and accessories including cameras, harnesses and hardware.
• Coordinate technicians, installation partners, customers and internal teams.
• Guide customers through the installation process and provide clear next steps.
• Manage multiple service requests, customers and external partners simultaneously.
• Troubleshoot basic technical and installation-related queries.
• Read and interpret installation manuals and technical documentation.
• Track service performance, SLAs and operational KPIs.
• Maintain accurate records within service management systems.
• Work closely with Logistics, Customer Support, Sales, Safety, Training and Customer Success teams.
• Escalate more complex technical issues when required.
• Identify opportunities to improve processes and service efficiency.
• Ensure compliance with local regulations, health & safety requirements and company procedures.

What We're Looking For

• Fluent German, English – written and spoken.
• 2+ years' experience in field service coordination, operations, logistics, technical support or a similar role.
• Strong customer-facing and stakeholder management experience.
• Exposure to automotive, vehicles, fleet management, telematics, IoT, GPS, vehicle tracking or hardware installations is highly advantageous.
• Comfortable understanding different vehicle types, equipment and basic vehicle electrical or hardware installation processes.
• Able to read technical manuals and installation guides.
• Strong organisational, prioritisation and time-management skills.
• Able to coordinate multiple technicians, vendors, customers and timelines at once.
• Strong problem-solving and critical-thinking ability.
• Proactive, adaptable and comfortable working independently.
• Comfortable working in a fast-changing environment with evolving systems and processes.
• Confident using technology, reporting tools and AI-enabled tools.

Ideal Candidate

The strongest candidate will combine:

German + English + customer-facing experience + strong organisation + vehicle/technical exposure + adaptability and a strong execution mindset.

You do not need to be an engineer. We are looking for someone who can understand the technical environment, communicate clearly with customers and technicians, and take ownership of a service process from start to finish.

Location flexibility: Candidates may be based outside Germany, provided they are located within a European country where the company operates and can meet any agreed office requirements.