Field Service Engineers

N Consulting Limited; Berlin; Vor Ort; EUR 39.060 - 58.032; Vollzeit

Zusammenfassung

N Consulting Limited is seeking proactive Field Service Engineers (FSE) & Warehouse Engineers to support end-user device lifecycle management at client sites in Essen and Berlin, Germany. The role includes imaging, enrolment, refurbishment, warranty coordination, disk wiping, and warehouse operations, with regular travel and a valid driver’s license.

Native or C1 German language skills are preferred for on-site communication.

Qualifikationen

• Experience in desktop support, field services, or device lifecycle management.
• Hands-on Windows imaging and deployment experience.
• Knowledge of refurbishment, hardware diagnostics, and asset handling.
• Familiarity with ITSM/ticketing tools (ServiceNow, Remedy).
• Strong organizational and scheduling skills.
• Proficiency in German (spoken) preferred.
• Valid driver’s license and ability to travel.

Aufgaben

• Imaging desktops, laptops, and end-user devices using client build standards.
• Install OS, apps, drivers, and configurations; validate device functionality.
• Assist on onsite enrolment and user setup; provide basic guidance.
• Coordinate device pickup, refurbishment, and asset handling.
• Manage warranty cases with OEMs and vendors; document status.
• Perform secure disk wipes per client procedures and data policies.
• Schedule appointments for imaging, enrolment, and related services.
• Support warehouse operations across Essen and Berlin locations.
• Maintain incidents, service requests, and asset records in the ticketing system.

Kenntnisse

Desktop support

Field services

Device lifecycle

Windows imaging

Asset handling

ITSM tools

Warranty coordination

Customer service

German language

Travel readiness

Tools

ServiceNow

Remedy

Jobbeschreibung

Role – Field Service Engineers (FSE) & Warehouse Engineers
Location: Essen & Berlin, Germany
Language Level: Native or C1
Contract Duration: Initially 3 months, with the possibility of extension depending on project needs and performance

We are seeking proactive and customer‑focused Field Service Engineers (FSE) & Warehouse Engineers to support end‑user device lifecycle management across client locations in Essen and Berlin, Germany. The role involves device imaging, user enrolment, hardware logistics, refurbishment, warranty coordination, disk wiping, appointment scheduling, and warehouse operations while ensuring compliance with client standards and service level agreements. The ideal candidates should possess strong technical skills, excellent customer service abilities, and effective coordination capabilities. The role requires regular travel between client sites; therefore, each engineer must possess a valid driver’s license.

Key Responsibilities

Device Imaging & Deployment

• Perform imaging of desktops, laptops, and other end‑user devices using client‑approved build standards.
• Install operating systems, approved business applications, drivers, and required configurations.
• Validate device functionality and quality before deployment or handover.
• Ensure devices comply with client imaging and security standards.

On‑site User Enrolment & Device Setup

• Support end users during onsite enrolment and onboarding activities.
• Assist with device configuration, access validation, and readiness checks.
• Coordinate with users to complete enrolment activities efficiently.
• Provide basic user guidance during device handover.

Device Pickup, Refurbishment & Asset Handling

• Collect devices from users or designated client locations.
• Perform refurbishment activities to prepare devices for reuse or redeployment.
• Conduct functional and cosmetic inspections before devices are returned to inventory.
• Maintain proper asset handling procedures throughout the device lifecycle.

Warranty Case Management

• Coordinate warranty repair and replacement activities with OEMs and authorized vendors.
• Track warranty cases from initiation through closure.
• Maintain accurate documentation and status updates.
• Liaise with internal support teams and client stakeholders regarding warranty activities.

Disk Wipe & Secure Device Processing

• Perform secure disk wipe activities on returned or retired devices using approved client procedures.
• Ensure compliance with client security and data protection policies.
• Support secure handling of devices during refurbishment and disposal processes.

Appointment Scheduling & User Coordination

• Schedule appointments with end users for imaging, enrolment, device pickup, and related services.
• Communicate professionally with users in German where required.
• Coordinate schedules to ensure timely service delivery and minimal disruption.

Warehouse Operations Support

• Support warehouse activities related to IT asset storage, staging, preparation, movement, and dispatch.
• Assist with inventory coordination and asset tracking.
• Prepare devices for deployment and return processing.
• Support operational activities across the Essen and Berlin warehouse locations.

Documentation & Service Management

• Update incidents, service requests, warranty cases, and asset records within the client’s ticketing or service management platform.
• Maintain accurate documentation for all completed activities.
• Adhere to client operational procedures and service level agreements.

Required Skills & Experience

• Experience in desktop support, field services, or device lifecycle management.
• Hands‑on experience with Windows device imaging and deployment.
• Knowledge of device refurbishment, hardware diagnostics, and asset handling.
• Experience with disk wipe procedures and secure device management.
• Familiarity with ITSM/ticketing tools (e.g., ServiceNow, Remedy, or similar).
• Basic understanding of warranty management processes and vendor coordination.
• Strong organizational and scheduling skills.
• Excellent customer service and communication skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in German (spoken) is preferred for end‑user communication.

Additional Requirements

• Valid driver’s license with the ability to travel between client locations.
• Onsite support across Essen and Berlin, Germany.
• Willingness to travel between client locations.
• Two engineers are required, each equipped with a vehicle and holding a valid driver’s license.
• Flexibility to support operational requirements based on business needs.