Field Service Technician

Pacificacontinental; Nürnberg; Remote; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Performance-based bonus

Company car

Cell phone for personal use

Laptop for personal use

Zusammenfassung

A leading technology company is seeking a technician in Nuremberg responsible for installing and maintaining packaging systems. Candidates should have significant technical experience, a valid driver’s license, and bilingual proficiency in German and English. An attractive benefits package is available, including performance-based bonuses and company resources for personal use.

Qualifikationen

• 6 years of experience in a technical role or a degree with 2 years experience.
• Valid German Driver's Licence required.
• Familiar with CRM systems and Microsoft Office.
• Proficient in both German and English, with strong verbal and written skills.
• Excellent communication skills and the ability to independently devise creative solutions to customer issues.
• Availability for standby duty for service provision outside of office hours.

Aufgaben

• Install and maintain packaging systems and equipment.
• Handle service requests independently.
• Conduct preventative maintenance and inspections.
• Respond to emergency repairs and troubleshoot issues.
• Deliver onsite training to customers.
• Deliver onsite training to customers and operators.
• Transform complaints into long-term improvements.

Kenntnisse

Proficient in German

Proficient in English

Excellent communication skills

Creative problem solving

CRM systems

Microsoft Office

Driver's license

Ausbildung

Bachelor's degree in a technical field

Tools

CRM systems

Microsoft Office

Jobbeschreibung

Nuremberg, Nuremberg, Germany - Full Time

Location and Schedule: You will be working remotely and will only be required to be on-site when visiting clients in the Nuremberg region. For that reason,it is required ofyou to live within driving distance from Nuremberg. Eventually, you may need to visit clients abroad (all costs covered by the company).

Benefits: Performance-based bonus. You would also be able to use the company car, cell phone, and laptop for personal purposes.

Responsibilities

• Install packaging systems and perform preventive and corrective maintenance, rework, assemble, and upgrade machines and equipment.
• Handle service requests independently, adhering to the agreed Service Level Agreement (SLA).
• Provide written feedback as required.
• Conduct preventative maintenance, inspections, supervision, and support for delivered projects and products.
• Respond to emergency repairs and troubleshoot issues; resolve registered machine and equipment interruptions and involve third parties when necessary.
• Deliver onsite training to customers and operators.
• Transform complaints into long-term improvements.

Requirements

• Valid German Drivers Licence.
• Minimum of 6 years of experience or a bachelor’s degree with at least 2 years in a similar technical role.
• Familiarity with CRM systems and Microsoft Office applications is a plus.
• Proficient in both German and English, with strong verbal and written skills.
• Excellent communication skills and the ability to independently devise creative solutions to customer issues.
• Availability for standby duty for service provision outside of office hours.