Field Service Engineer - Eastern Munich Region

Packsize International; München; Hybrid; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

Packsize International is seeking a Field Service Engineer to install, configure, and maintain equipment on customer premises. You will perform start-up testing, provide customer training, and troubleshoot complex mechanical and electrical systems.

You will build strong customer relationships, work with cross-functional teams, and travel frequently to customer sites internationally. A technical degree or equivalent experience is required, with a strong emphasis on problem-solving and

Qualifikationen

• Bachelor degree or technical education or minimum 3 years experience troubleshooting electrical/mechanical equipment.
• Strong diagnostic and problem-solving skills with a customer-first mindset.
• Fluent in English and local language; able to read technical schematics.

Aufgaben

• Perform on-site installation, validation and commissioning of packaging systems at customer facilities.
• Provide hands-on troubleshooting and repairs, including upgrades and modifications.
• Deliver on-site training to customers and document service activities.
• Coordinate with project teams and manage time at customer sites effectively.
• Maintain safety, compliance and reporting for service calls.

Kenntnisse

Troubleshooting (electrical)

Troubleshooting (mechanical)

Reading schematics

Customer service

Communication

Ausbildung

Bachelor degree/technical education

3+ years field service experience

Tools

Microsoft Office

Jobbeschreibung

**Job Description:****About Packsize**We are Packsize. A fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right-sized Packaging On Demand systems, software, and services. Founded in 2002 and headquartered in Salt Lake City, Packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savings. We accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right size. This right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needs. In pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where Everyone Fits. Become a part of Packsize and help us build Smart Packaging for a Healthy Planet. **About the Role**A Field Service Engineer will install, configure and maintain equipment solutions onsite at customer facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships and will work closely with other supporting team members to provide exceptional customer service.**What You'll Do*** Ensuring execution of defined service and installation calls on assigned customers necessary to achieve goals* Support customer installation project management* Provide on-site installation, validation and commissioning of Automatic Packaging Solutions Systems* Perform hands-on troubleshooting, service and repairs (including upgrades, modifications)* Provide on-site training to customers* Scheduling tasks at customer job sites* Troubleshooting issues quickly and effectively, using technical drawings and documentation* Performing routine maintenance and emergency services as they arise* Continuous learning, including customer operational processes, packaging designs, technical specifications* Support requests and issue management* Spares management towards end customer* Stay up to date with industry and market trends* Documentation, reporting and administrative work related to project installs and preventative maintenance* Basic clerical and administrative duties (emails, expense reports, travel arrangements, technical reports)* Communicate responsively and productively with company and customer personnel* Adhere to all company and local customer safety requirements and protocols* Work against set performance KPIs**What You'll Bring*** Bachelor degree/technical education OR minimum 3 years experience in troubleshooting electrical/mechanical equipment* Strong diagnostic and problem-solving skills with a customer-first mindset* Skilled in use of mechanical and electrical hand tools; able to read technical schematics and wiring diagrams* Detail oriented and stress resistant* Strong communication and collaboration skills* Flexible and adaptable to changes* Comfortable working independently, managing your own time with minimal supervision* Customer service oriented with ability to balance multiple tasks and priorities* Innovative and self-assured with decision making ability and hands-on mentality* Positive attitude and ability to learn quickly in a hyper-growth environment* Familiar with Microsoft Office; experience with reporting tools or service software is a bonus* Fluent in English and local language (spoken and written)**Physical Requirements*** Must be able to lift 50lbs* Will be required to stand, walk, kneel, and bend for several hours constantly**Travel Requirements*** All work performed remotely at customers facilities within your territory or outside as needed* Travel often required internationally* Approximate overnight travel: 50-70%* Willingness to travel and work consignment shifts, including weekends**Nice to Have*** Previous experience as a Resident Engineer or customer-facing field service role* Familiarity with automated packaging systems or industrial automation equipment* Basic knowledge of PLC systems and industrial sensors* Experience with technical documentation, reporting, or digital service tools* Valid driver's license* 5+ years hands-on experience in electro-mechanical systems (preferred)