Field Service Engineer - Eastern Munich Region

Packsize International; Berlin; Presencial; EUR 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision coverage

401(k) retirement plan

Paid time off (PTO)

Health Savings Account (HSA) / FSA

Life and disability insurance

Employee Assistance Program

Descripción de la vacante

Packsize International is seeking a Field Service Engineer to install, configure, and maintain packaging equipment at customer sites. You will perform start-up testing, train customers, and ensure reliable operation while building strong customer relationships.

Role requires hands-on problem solving, travel to customer facilities, and strong communication in English and local language. A technical degree or 3+ years of field service experience is preferred.

Formación

• Bachelor degree/technical education OR minimum 3 years experience in troubleshooting electrical/mechanical equipment.
• Strong diagnostic and problem-solving skills with a customer-first mindset.
• Able to read technical schematics and wiring diagrams.

Responsabilidades

• Install, configure and maintain equipment onsite at customer facilities.
• Perform start-up testing and customer training on product capabilities.
• Troubleshoot and repair equipment and perform upgrades/modifications.
• Manage on-site scheduling and coordinate with customers.

Conocimientos

Electrical troubleshooting

Mechanical troubleshooting

Schematic reading

Customer service

Communication

Educación

Bachelor degree/technical education

Herramientas

Microsoft Office

Descripción del empleo

Job Description:About PacksizeWe are Packsize. A fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right-sized Packaging On Demand systems, software, and services. Founded in 2002 and headquartered in Salt Lake City, Packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savings. We accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right size. This right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needs. In pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where Everyone Fits. Become a part of Packsize and help us build Smart Packaging for a Healthy Planet.About the RoleA Field Service Engineer will install, configure and maintain equipment solutions onsite at customer facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships and will work closely with other supporting team members to provide exceptional customer service.What You'll DoEnsuring execution of defined service and installation calls on assigned customers necessary to achieve goalsSupport customer installation project managementProvide on-site installation, validation and commissioning of Automatic Packaging Solutions SystemsPerform hands-on troubleshooting, service and repairs (including upgrades, modifications)Provide on-site training to customersScheduling tasks at customer job sitesTroubleshooting issues quickly and effectively, using technical drawings and documentationPerforming routine maintenance and emergency services as they ariseContinuous learning, including customer operational processes, packaging designs, technical specificationsSupport requests and issue managementSpares management towards end customerStay up to date with industry and market trendsDocumentation, reporting and administrative work related to project installs and preventative maintenanceBasic clerical and administrative duties (emails, expense reports, travel arrangements, technical reports)Communicate responsively and productively with company and customer personnelAdhere to all company and local customer safety requirements and protocolsWork against set performance KPIsWhat You'll BringBachelor degree/technical education OR minimum 3 years experience in troubleshooting electrical/mechanical equipmentStrong diagnostic and problem-solving skills with a customer-first mindsetSkilled in use of mechanical and electrical hand tools; able to read technical schematics and wiring diagramsDetail oriented and stress resistantStrong communication and collaboration skillsFlexible and adaptable to changesComfortable working independently, managing your own time with minimal supervisionCustomer service oriented with ability to balance multiple tasks and prioritiesInnovative and self-assured with decision making ability and hands-on mentalityPositive attitude and ability to learn quickly in a hyper-growth environmentFamiliar with Microsoft Office; experience with reporting tools or service software is a bonusFluent in English and local language (spoken and written)Physical RequirementsMust be able to lift 50lbsWill be required to stand, walk, kneel, and bend for several hours constantlyTravel RequirementsAll work performed remotely at customers facilities within your territory or outside as neededTravel often required internationallyApproximate overnight travel: 50-70%Willingness to travel and work consignment shifts, including weekendsNice to HavePrevious experience as a Resident Engineer or customer-facing field service roleFamiliarity with automated packaging systems or industrial automation equipmentBasic knowledge of PLC systems and industrial sensorsExperience with technical documentation, reporting, or digital service toolsValid driver's license5+ years hands-on experience in electro-mechanical systems (preferred)Opportunity & Inclusion at PacksizePacksize is committed to creating and maintaining a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all applicants regardless of race, religion, age, gender identity, sexual orientation, disability, or any other characteristic protected by law. Reasonable accommodations may be made available, to ensure every candidate can perform at their best.We are committed to fair and transparent compensation practices in line with the principles of, and regulations for, equal pay and pay transparency.Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.