Field Service Engineer - Eastern Munich Region

Packsize GmbH; Deutschland; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) retirement plan

Paid Time Off

Life and disability insurance

Employee assistance program

Job summary

Packsize GmbH is seeking a Field Service Engineer to install, configure and maintain equipment on client sites. You will perform start-up testing, deliver customer training and support ongoing service needs. The role emphasizes hands-on problem solving, strong communication with customers and collaboration with internal teams.

Expect extensive travel, often internationally, with 50‑70% overnight stays. You must read electrical and mechanical drawings, use hand tools, and adapt quickly in a

Qualifications

• Bachelor degree or technical education required or 3+ years in troubleshooting electrical/mechanical equipment.
• Strong diagnostic and problem-solving skills with a customer-first mindset.
• Able to read technical schematics and wiring diagrams.

Responsibilities

• Execute on-site service and installation calls to meet defined goals.
• Support customer installation project management.
• Provide on-site installation, validation and commissioning of packaging systems.

Skills

Troubleshooting

Electrical skills

Mechanical skills

Customer service

Communication skills

Reading schematics

Time management

Education

Bachelor degree/technical education

Tools

Microsoft Office

Reporting tools

Service software

PLC systems

Job description

Job Description: About Packsize We are Packsize. A fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right-sized Packaging On Demand® systems, software, and services. Founded in 2002 and headquartered in Salt Lake City, Packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savings. We accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right size. This right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needs. In pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where Everyone Fits. Become a part of Packsize and help us build Smart Packaging for a Healthy Planet®.

About the Role

A Field Service Engineer will install, configure and maintain equipment solutions onsite at customer facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships and will work closely with other supporting team members to provide exceptional customer service.

What You'll Do

• Ensuring execution of defined service and installation calls on assigned customers necessary to achieve goals
• Support customer installation project management
• Provide on-site installation, validation and commissioning of Automatic Packaging Solutions Systems
• Perform hands-on troubleshooting, service and repairs (including upgrades, modifications)
• Provide on-site training to customers
• Scheduling tasks at customer job sites
• Troubleshooting issues quickly and effectively, using technical drawings and documentation
• Performing routine maintenance and emergency services as they arise
• Continuous learning, including customer operational processes, packaging designs, technical specifications
• Support requests and issue management
• Spares management towards end customer
• Stay up to date with industry and market trends
• Documentation, reporting and administrative work related to project installs and preventative maintenance
• Basic clerical and administrative duties (emails, expense reports, travel arrangements, technical reports)
• Communicate responsively and productively with company and customer personnel
• Adhere to all company and local customer safety requirements and protocols
• Work against set performance KPIs

What You'll Bring

• Bachelor degree/technical education OR minimum 3 years experience in troubleshooting electrical/mechanical equipment
• Strong diagnostic and problem-solving skills with a customer-first mindset
• Skilled in use of mechanical and electrical hand tools; able to read technical schematics and wiring diagrams
• Detail oriented and stress resistant
• Strong communication and collaboration skills
• Flexible and adaptable to changes
• Comfortable working independently, managing your own time with minimal supervision
• Customer service oriented with ability to balance multiple tasks and priorities
• Innovative and self-assured with decision making ability and hands-on mentality
• Positive attitude and ability to learn quickly in a hyper-growth environment
• Familiar with Microsoft Office; experience with reporting tools or service software is a bonus
• Fluent in English and local language (spoken and written)

Nice to Have

• Previous experience as a Resident Engineer or customer-facing field service role
• Familiarity with automated packaging systems or industrial automation equipment
• Basic knowledge of PLC systems and industrial sensors
• Experience with technical documentation, reporting, or digital service tools
• Valid driver's license
• 5+ years hands-on experience in electro-mechanical systems (preferred)

Physical Requirements

• Must be able to lift 50lbs

Travel Requirements

• All work performed remotely at customers facilities within your territory or outside as needed
• Travel often required internationally
• Approximate overnight travel: 50-70%
• Willingness to travel and work consignment shifts, including weekends

Opportunity & Inclusion at Packsize

Packsize is committed to creating and maintaining a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all applicants regardless of race, religion, age, gender identity, sexual orientation, disability, or any other characteristic protected by law. Reasonable accommodations may be made available, to ensure every candidate can perform at their best. We are committed to fair and transparent compensation practices in line with the principles of, and regulations for, equal pay and pay transparency. Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we’re committed to supporting the health, well‑being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well‑being. Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. Packsize creates and maintains more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. At Packsize, packaging is much more than a box. It's about delivering what's right, for our customers, for their customers, and for our planet.