Field Service Engineer - Graduate Program (f/m/n)

Geek+; Düsseldorf; On-site; EUR 45,000 - 65,000; Full time

Job summary

Geek+ is seeking a technically skilled engineer to provide on-site after-sales support for robotic systems across Europe. You will troubleshoot mechanical, electrical and software issues, perform preventive maintenance, and assist in commissioning and handovers for new projects.

The role requires a Bachelor's degree in a relevant engineering field, strong problem-solving abilities, and willingness to travel across Europe.

Qualifications

• Bachelor’s degree or above in a technical field related to robotics, automation, or engineering.
• Strong analytical and troubleshooting skills.
• Good communication and teamwork in an international environment.

Responsibilities

• Participate in on-site after-sales technical support for Geek+ robotic systems across Europe, including mechanical, electrical, and software troubleshooting, equipment repair, and preventive maintenance.
• Handle technical support tickets under the guidance of experienced engineers and follow up until issues are resolved.
• Support technical training for customers, on-site maintenance personnel, and partners on robot operation, troubleshooting, repair, and preventive maintenance.
• Assist in equipment commissioning, testing, and technical handover for new projects as needed.
• Prepare service reports and maintenance records; analyze recurring issues and recommend improvements to products and service quality.
• Support spare parts management, including parts identification, replacement, and inventory coordination.

Skills

English proficiency

Teamwork

Problem solving

Willingness to learn

Travel across Europe

Education

Bachelor's degree or above in Mechatronics, Electrical Engineering, Automation Engineering, Mechanical Engineering

Job description

Geek+ is a global technology company specialized in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.

With the rise of e-commerce and the demand for a faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety... these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.

Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.

Candidates must have graduated or be expected to graduate between September 2026 and August 2027, inclusive.

Key Responsibilities

• Participate in on-site after-sales technical support for Geek+ robotic systems across Europe, including mechanical, electrical, and software troubleshooting, equipment repair, and preventive maintenance
• Handle technical support tickets under the guidance of experienced engineers, analyze equipment failures, assist in developing solutions, and follow up until issues are resolved
• Support technical training for customers, on-site maintenance personnel, and external service partners on robot operation, troubleshooting, repair, and preventive maintenance
• Participate in equipment commissioning, testing, and technical handover for new projects when required, gaining practical experience in robotic system implementation and operation
• Prepare service reports, maintenance records, and technical documentation. Assist in analyzing recurring issues and recommending improvements to products and service quality
• Support spare parts management, including parts identification, replacement, and inventory coordination

Key Qualifications

• Bachelor's degree or above in Mechatronics, Electrical Engineering, Automation Engineering, Mechanical Engineering, or a related technical field
• Basic knowledge of mechanical, electrical, and automation systems, with a strong interest in robotics and smart logistics technologies
• Good hands-on technical skills, logical thinking, and problem-solving abilities, with a willingness to learn new technologies and participate in structured technical training
• Strong sense of responsibility, proactive attitude, good teamwork, communication skills, and a customer-oriented mindset
• Good command of English, with the ability to communicate effectively in an international working environment
• Willingness and ability to travel frequently across Europe gradually develop the capability to provide independent on-site technical support

Preferred Qualifications

• Internship or project experience in robotics, industrial automation, equipment maintenance, or related technical fields
• Familiarity with AMRs, AGVs, PLCs, industrial networks, sensors, or Linux systems
• Practical experience in equipment assembly, troubleshooting, or engineering projects
• A valid EU driving licence
• Chinese or other European language skills are a plus