Field Operation Leader (f/m/n)

Geek+; Nordrhein-Westfalen; On-site; EUR 110,000 - 140,000; Full time

Job summary

Geek+ is seeking an experienced EMEA Field Operations Lead to guide our regional delivery teams across Europe. You will collaborate with Planning, Project Management, System Implementation and Supply Chain to ensure projects are delivered on time, within budget and to the required quality standards.

The role requires fluency in English and Chinese, willingness to travel across Europe, and strong leadership, communication, and problem-solving skills.

Qualifications

• Bachelor's degree or above in a technical or engineering field.
• Strong project planning, resource coordination, and stakeholder communication.
• Solid organizational and problem-solving skills in a dynamic field environment.
• Basic understanding of robotics or automated systems and technical troubleshooting.
• Willingness to travel frequently across Europe.
• Fluent in English and Chinese; German or another European language is a plus.

Responsibilities

• Lead, coordinate, and manage the EMEA Field Operations team.
• Collaborate with Planning, Project Management, System Implementation, and Supply Chain to ensure on-time, on-budget delivery.
• Coordinate internal and external resources and monitor schedules, risks, and deliverables.
• Interface between customers and internal teams during field operations, ensuring clear communication.
• Drive resolution of robot-related issues with technical experts and ensure timely closure.
• Promote knowledge sharing and continuous improvement within the team.
• Analyze field activities and data to identify improvement opportunities and optimize workflows.

Skills

Project management

Operations management

Team leadership

Resource coordination

Stakeholder communication

English & Chinese proficiency

Travel readiness

Problem solving

Robot/automation awareness

Education

Bachelor’s degree in Industrial Engineering and Management

Engineering Management

Job description

Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutionsfor warehouse and factory operations.

With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.

Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automatedand intelligent supply chain globally.

Responsibilities:

• Lead, coordinate, and manage the EMEA Field Operations team. Collaborate closely with other regional delivery functions, including but not limited to Planning, Project Management, System Implementation, and Supply Chain, to ensure projects are delivered on time, within budget, and to the required quality standards, while supporting the achievement of regional delivery performance targets
• Coordinate internal and external resources, manage priorities, and monitor schedules, risks, and deliverables to ensure the timely completion of field activities
• Work closely with Headquarters Product Engineering, regional teams, Global PMO, EHS, and the regional Innovation team to ensure the effective implementation of company standards. Provide practical recommendations for the localization and improvement of implementation standards and drive their execution
• Act as a key interface between customers and internal teams during field operations, ensuring clear communication, aligned expectations, appropriate prioritization, and effective follow-up
• Coordinate and drive the resolution of robot-related mechanical, electrical, and software issues. Engage relevant technical experts when necessary and ensure timely issue closure
• Guide and support team members in their daily operations, promote knowledge sharing and experience accumulation, and continuously improve team capabilities and service quality
• Regularly analyze field activities, resource utilization, recurring issues, and other relevant operational data to identify improvement opportunities and propose actionable measures
• Assess the team’s capability structure and support strategic team development. Leverage AI and digital tools to systematically optimize workflows, drive the development and adoption of relevant tools, and continuously strengthen the team’s overall capabilities, particularly its ability to deliver large-scale projects systematically

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree or above. A degree in Industrial Engineering and Management, Engineering Management, Business Engineering, Computer Science, Mechatronics, Automation, Electrical Engineering, or a related field is preferred
• Good understanding of project and operations management, including planning, resource coordination, progress tracking, risk management, and stakeholder communication
• Strong organizational, coordination, communication, and problem-solving skills, with the ability to manage multiple priorities in a dynamic field environment
• Basic understanding of robotic or automated systems and the ability to coordinate technical troubleshooting activities
• Responsible, proactive, and service-oriented, with the ability to work independently and lead by example
• Highly self-motivated and willing to travel frequently across Europe
• Fluent in spoken and written English and Chinese for daily and business communication. German or another European language is a plus
• Previous experience in team coordination, project team leadership, or people management.
• Experience in field operations, project management, operations management, service management, or customer-facing roles.