Field Service Engineer (m/f/d) – Germany

Approach People; Hamm; On-site; EUR 54,000 - 66,000; Full time

Benefits offered by this job

Laptop and smartphone

Extensive training and certifications

Job summary

Approach People Recruitment is seeking a Field Service Engineer (m/f/d) for Germany, based in Hamm with extensive travel across Germany. You will diagnose, repair, commission, and support construction equipment at customer sites to maximize uptime and customer satisfaction.

The role requires a technical qualification, 3+ years in field service, strong hydraulics/electrical knowledge, and fluent German with good English for training.

Qualifications

• Minimum 3 years’ experience in field service or technical support.
• Strong knowledge of hydraulics, electrical systems, electronics, and diesel engines.
• Willingness to travel extensively within Germany.
• Fluent German language skills and basic English for technical communication.

Responsibilities

• Perform diagnostics, maintenance, repairs, and commissioning at customer sites.
• Provide technical support to dealers and end customers during complex service interventions.
• Troubleshoot and resolve faults across hydraulics, electrical systems, electronics, and diesel engines.
• Complete service reports and manage warranty documentation.
• Assist with delivery, commissioning, and support of BEV equipment.

Skills

Field service

Diagnostics

Customer focused

Travel willingness

Fluent German

Basic English

Education

Technical qualification in construction equipment/related field

Tools

Diagnostic equipment

Job description

Field Service Engineer (m/f/d) – Germany

Location: Hamm, Germany (with extensive travel across Germany)

Reporting to: Aftersales Manager Germany

Salary starting from €60,000 gross per year (depending on qualifications and experience)

Attractive annual bonus equivalent to one month’s base salary

Fully equipped service vehicle including high-quality tools and diagnostic equipment

About the Role

Our client, a globally recognized manufacturer of construction equipment, is looking for a Field Service Engineer (m/f/d) to strengthen its Aftersales team in Germany.

In this hands‑on role, you will act as the technical link between the company, its dealer network, and end customers. You will be responsible for diagnostics, repairs, commissioning, and technical support, helping to maximize machine uptime and customer satisfaction.

Key Responsibilities

• Perform diagnostics, maintenance, repairs, and commissioning of construction machinery at customer sites
• Provide technical support and guidance to dealers and end customers during complex service interventions
• Troubleshoot and resolve mechanical, hydraulic, electrical, and electronic faults
• Support the dealer network through technical training, best‑practice sharing, and service standards implementation
• Complete service reports and manage warranty and claim documentation
• Assist with the delivery, commissioning, and technical support of new equipment, including battery‑electric vehicles (BEV)
• Ensure proper use, maintenance, and care of service vehicles, tools, and diagnostic equipment
• Maintain high safety and quality standards while continuously contributing to service improvements

Your Profile

• Completed technical qualification in construction equipment, agricultural machinery, commercial vehicles, automotive technology, industrial mechanics, mechatronics, or a related field
• Minimum of 3 years’ experience in field service or technical support roles
• Strong knowledge of hydraulics, electrical systems, electronics, and diesel engines
• Experience with construction equipment, agricultural machinery, or similar heavy equipment is highly desirable
• Knowledge of electric drivetrains or battery‑electric vehicles (BEV) is an advantage
• Independent, customer‑focused, and solution‑oriented approach
• Fluent German language skills
• Basic English skills for technical communication and training purposes
• Willingness to travel extensively throughout Germany, including occasional overnight stays
• Valid EU driving licence

What’s on Offer

• Permanent full‑time position with an international market‑leading company
• Comprehensive onboarding, technical training, and product certifications
• Modern work equipment including laptop and mobile phone
• Excellent career development opportunities within a growing international organization
• High level of autonomy, flexibility, and varied assignments across Germany supporting dealers and customers