Field Planner & Coordinator EMEA (all genders)

Ivoclar EMEA; Ellwangen (Jagst); Vor Ort; EUR 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Global company culture

Career development

Competitive benefits

International team

Zusammenfassung

Ivoclar EMEA is seeking a coordinating specialist to plan and schedule service calls for field technicians across the EMEA region, ensuring smooth service delivery in collaboration with customers.

The role emphasizes strong organization, use of MS Office 365, and potential work with SAP or Salesforce, in a German-English bilingual environment.

Qualifikationen

• Completed business administration training or comparable qualification with several years of professional experience.
• Experience in coordinating service calls and route planning in an international environment is desirable.
• Proficiency in MS Office 365; knowledge of SAP and/or Salesforce is a plus.
• Very good written and spoken German and English.

Aufgaben

• Planning and coordinating service calls (maintenance, repairs, installations) for field service technicians in the EMEA region in close collaboration with our customers.
• Efficient scheduling, including spare parts management and monitoring of transportation and delivery processes.
• Creating and processing service orders, including complete documentation.
• Responsibility for customs-related processes, such as declaration procedures and the preparation of export accompanying documents.
• Solution-oriented customer management and support for complaint management.
• Collaboration with field service technicians, international customer care departments, as well as customers and service providers.
• Supporting continuous improvement processes and contributing to reporting, KPI analyses, and capacity planning.

Kenntnisse

Service call coordination

Route planning

Personnel scheduling

German & English proficiency

Ausbildung

Business Administration

Tools

MS Office 365

SAP

Salesforce

Jobbeschreibung

Plan, Coordinate, Enable: Become the Heart of our International Service Operations.

Are you looking for a diverse role in an international environment where no two days are the same? Join us and put your organizational skills to work in a key coordination position, connecting teams, customers, and processes to ensure outstanding service delivery.

Your role

• Planning and coordinating service calls (maintenance, repairs, installations) for field service technicians in the EMEA region in close collaboration with our customers
• Efficient scheduling, including spare parts management and monitoring of transportation and delivery processes
• Creating and processing service orders, including complete documentation
• Responsibility for customs-related processes, such as declaration procedures and the preparation of export accompanying documents
• Solution-oriented customer management and support for complaint management
• Collaboration with field service technicians, international customer care departments, as well as customers and service providers
• Supporting continuous improvement processes and contributing to reporting, KPI analyses, and capacity planning

Your profile

• Completed business administration training or comparable qualification with several years of professional experience
• Experience in coordinating service calls, route planning in an international environment, or personnel scheduling is desirable
• Proficiency in MS Office 365 is required; knowledge of SAP and/or Salesforce is a plus
• Very good written and spoken German and English
• Strong organizational skills and a structured, reliable approach to work
• Customer focus, ability to work well in a team, and ability to operate effectively in an international environment

What We Offer

• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.