Customer Service (Mönchengladbach, DE)

Parking Network BV; Mönchengladbach; Hybrid; EUR 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Work-life balance

Firmeneigene Kantine

Strukturierte Einarbeitung und Buddy-‑

Zusammenfassung

Scheidt & Bachmann sucht eine engagierte Mitarbeiterin im Kundenservice, um telefonische und schriftliche Kundenanfragen zu bearbeiten und Störungen zeitnah zu priorisieren.

Sie unterstützen die Erfassung von Serviceaufträgen, koordinieren Anliegen zwischen Abteilungen und tragen so zu einem reibungslosen Kundenerlebnis bei.

Qualifikationen

• Abgeschlossene kaufmännische Berufsausbildung.
• Erste Erfahrungen im Kundenservice von Vorteil.
• Gute Kenntnisse von MS Office.
• Gute Deutschkenntnisse, Englisch vorteilhaft.

Aufgaben

• Bearbeitung von telefonischen und schriftlichen Kundenanfragen.
• Annahme und Dokumentation von Störungen und deren Priorisierung am Telefon.
• Bearbeitung des Erhalts von Serviceaufträgen und deren Anfragen.
• Koordination von Kundenanliegen über verschiedene Abteilungen hinweg.

Kenntnisse

Kundenservice

Ticket-Systeme

ServiceNow

MS Office

Deutsch

Englisch

Kommunikation

Technisches Interesse

Ausbildung

Kaufmännische Ausbildung

Tools

ServiceNow

CRM-Systeme

Jobbeschreibung

Scheidt & Bachmann - Mobility that connects

Whether you're travelling by train, parking, refuelling or charging or using public transport – it's very likely that you've already used our technology. For over 150 years, we have been developing innovative and sustainable systems for a mobility infrastructure that brings people and goods to their destinations safely, quickly and comfortably worldwide. As a family-owned company, we live values such as trust, reliability and cohesion – and together we shape the mobility of tomorrow.

The Business Unit

Parking Solutions

offers integrated, modular system solutions for parking space management under the brand name "entervo". The company's own service network, a large number of subsidiaries and sales partners ensure optimal support for customers worldwide. Tailor-made and flexible solutions appeal to a wide range of customers.

We offer you

• Work-life balance: Look forward to flexible, family-oriented working hours, home office and our childcare allowance
• An employment in an innovative, crisis-proof company where diversity and equality are part of our DNA
• Good food: Discover the varied food on offer in our modern company restaurant
• Structured induction and buddy program: We want you to feel comfortable right from the start and to be able to give your team new impulses again and again
• Personnel development and training programs: Continuously develop yourself in order to be able to give your team new impulses again and again
• Lots of appreciation: Appropriate remuneration is just as much a matter of course for us as collegial cooperation at eye level
• Do you like to support your customers? You will independently process telephone and written customer inquiries.
• Do you enjoy telephone support? Your tasks will also include the telephone acceptance and recording of commercial and administrative disruptions and their prioritization.
• Do you work in a structured and reliable way? You will support the team by processing the receipt of service orders and their service requests.
• Do you like to find pragmatic solutions? With us, you will coordinate customer concerns across different departments and ensure that requirements are processed efficiently.
• Is care in your blood? You will supervise the setup and maintenance of modern digital customer solutions and support their successful use in day-to-day business.
• Are you looking forward to something new? You will work on modern digital customer solutions and actively contribute to the further development of our customer service.

What you bring to the table

• Conclusion: Successfully completed commercial vocational training (e.g. industrial clerk)
• First experience in the field of customer service
• Experience with ticket systems, ideally ServiceNow, beneficial
• Good knowledge of MS Office
• Communicative knowledge of German, knowledge of English advantageous
• High level of service and customer orientation and strong communication skills
• Interest in technical contexts and digital applications advantageous
• Excellent communication skills and very good expressiveness

Please note: This job description is translated from German.