Customer Service & Office Manager F/H

DELTA PLUS GERMANY; Oberraden; Vor Ort; EUR 42.000 - 61.000; Vollzeit

Zusammenfassung

Delta Plus Germany, a dynamic subsidiary of Delta Plus Group, invites an experienced Customer Service & Office Manager to lead customer service activities and coordinate site operations in Oberraden, Germany.

The role balances customer interface, admin support, and cross-functional coordination with local teams and Group support functions. Fluency in German and English is required; 4+ years in a similar role is expected.

Qualifikationen

• At least 4 years of experience in a similar role.
• Experience in Customer Service, Sales Administration or operational coordination.
• Good understanding of customer service processes and familiarity with ERP and CRM systems.
• Ability to manage multiple priorities with structure and attention to detail.
• Experience in an industrial or distribution environment would be an advantage.
• Fluency in German and English, written and spoken, is required.

Aufgaben

• Lead Customer Service activities while remaining involved in day-to-day operations.
• Coordinate inventory monitoring and replenishment with Group Supply Chain teams.
• Coordinate external service providers and support site organisation.
• Coordinate local administrative activities in collaboration with Group HR and Finance teams.
• Provide day-to-day operational support to the Sales Manager.
• Identify commercial opportunities and support the Sales Manager in business follow-up.
• Contribute to continuous improvement initiatives.
• Ensure the accuracy of customer and commercial data within ERP/CRM systems.

Kenntnisse

Customer Service

Sales Administration

Operational Coordination

Multi-tasking

Communication

German and English proficiency

Tools

ERP systems

CRM systems

Jobbeschreibung

Join a dynamic and agile subsidiary of Delta Plus Group, an international leader in personal protective equipment.

As Customer service & Office Manager, you play a key role in the day-to-day performance and development of the subsidiary. Acting as the interface between customers, local teams and Group support functions, you ensure an excellent customer experience while coordinating the operational and administrative activities of the site.

Customer Service (60%)

You lead Customer Service activities while remaining involved in day-to-day operations:

• Manage customer orders, quotations and tenders in line with Group standards;
• Handle customer enquiries, complaints and documentation requests;
• Monitor order fulfilment, delivery schedules and customer satisfaction;
• Ensure the accuracy of customer and commercial data within ERP / CRM systems;
• Identify commercial opportunities and support the Sales Manager in business follow-up;
• Contribute to continuous improvement initiatives.

Site Operations Coordination (25%)

You support the efficient day-to-day running of the subsidiary

• Coordinate inventory monitoring and replenishment with Group Supply Chain teams;
• Act as the link between local teams and Group support functions;
• Coordinate external service providers and support site organisation;
• Ensure compliance with Group procedures and local requirements.

Administrative & Business Support (15%)

You contribute to business continuity and operational efficiency

• Coordinate local administrative activities in collaboration with Group HR and Finance teams;
• Support reporting activities and ensure reliable administrative follow-up;
• Provide day-to-day operational support to the Sales Manager.

Your Profile :

• At least 4 years of experience in a similar role, ideally in Customer Service, Sales Administration or operational coordination;
• Experience within an SME, subsidiary or international environment;
• Good understanding of customer service processes and familiarity with ERP and CRM systems;
• Ability to manage multiple priorities with structure and attention to detail;
• Experience in an industrial or distribution environment would be an advantage.
• Fluency in German and English, written and spoken, is required.

What you bring

• Customer-oriented mindset and strong service approach;
• Organised, autonomous and hands-on;
• Ability to coordinate multiple topics in an agile environment;
• Excellent communication skills and ability to work cross-functionally;
• Adaptability, reliability and continuous improvement mindset.

Additional Information :

• Position based in Oberraden, Germany
• Small and agile environment backed by an international Group
• Broad and visible role with direct impact on business performance
• Regular interactions with international teams across the Group

Looking for a role combining customer focus, operational coordination and local impact ?

Join us and contribute to the development of our subsidiary in Oberraden.