Field Service Technician (M/F/D)

TLD Robotics; Berlin; Hybrid; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Travel costs covered

Job summary

TLD-Robotics in Berlin is seeking a Field Service Technician to maintain our autonomous vehicle fleet across the EMEA region. You will be the technical face on site, performing mechanical and electrical maintenance and software configuration to keep vehicles running and customers satisfied.

Travel to customer sites is frequent; you will deliver trainings, provide remote support, and work with global teams to improve service processes.

Qualifications

• Completed vocational training in a technical discipline as listed above.
• 2-3 years of experience as a technician.
• German language skills are beneficial.

Responsibilities

• On-site mechanical and electrical maintenance of autonomous vehicles hardware and software configuration as needed.
• Deliver training sessions to customers and assist in operation and maintenance.
• Provide remote assistance via ticket system and escalate issues as required.
• Contribute to continuous improvement of maintenance and usability of solutions.
• Travel to customer sites across the EMEA region; collaboration with global teams.

Skills

Hands-on

Proactive

Customer focus

Self-starter

Education

Completed vocational training in mechatronics, industrial electronics, electrical engineering, industrial mechanics or a comparable technical discipline.

Job description

As the leader of autonomous vehicle solutions in industry and aviation, powered by EasyMile driverless technology, TLD-Robotics is successfully and rapidly growing its business in the EMEA region. To match the needs for maintenance, remote support and training, we are looking for a skilled Field Service Technician based in Berlin, Germany. As experts on our autonomous vehicle solutions, our Field Service Technicians are frequently travelling to our customer’s sites to help grow and scale our business with their skills and knowledge.

Your mission

As a Field Service Technician within TLD-Robotics’s global Field Services team, you will take ownership of the maintenance of our autonomous vehicle fleet across the EMEA region.

You will be the technical face of TLD-Robotics on site, working closely with internal teams to ensure our autonomous vehicles are operating in optimal conditions and to keep our customers’ satisfaction at the highest level.

From troubleshooting to mechanical & electrical maintenance and software configuration, you will play a key role in launching our customers’ operations and ensure they keep running with minimal disruptions.

You will combine your hands-on technical expertise, problem-solving skills, and customer focus to diagnose issues, resolve challenges quickly, and turn field experience into lasting improvements for our products. You will also support customer teams, enabling them to operate and maintain our autonomous vehicles with confidence and achieve operational excellence.

Beyond solving today’s challenges, you will help shape how TLD-Robotics scales tomorrow. By capturing field knowledge, identifying recurring issues, and sharing best practices, you will contribute to improving our products, service processes, and support capabilities across the entire organization.

This is a role for someone who enjoys being hands-on, taking ownership, working directly with customers, and solving complex problems in a fast-moving environment, . If you are ready to get close to the technology, and help build the next generation of autonomous logistics, this is your mission.

Activities

Your responsibilities will include:

• Performing on-site mechanical and electrical maintenance of our autonomous vehicles hardware and adapting the software configuration according to the customer’s needs.
• Delivering basic and advanced training sessions, assisting trained customers in the operation and maintenance of TLD-Robotics’s autonomous vehicles.
• Providing remote assistance to our customers through our support ticket system.
• Participating in the continuous improvement of our autonomous vehicle solutions on maintenance and usability.
• We’re building the future: You’ll be working on cutting-edge technology, driving the future of autonomous vehicle solutions in industry and aviation as the market leader.
• Great team: You’ll be working with a young, international and highly motivated team of experts – building a career while learning from the best with a great culture, regular team-events, learning and development activities.
• Our customers: We work with major international industry leaders that are trusting TLD-Robotics’s solutions.
• Broad network: Strong international network with TLD-Robotics / TLD / EasyMile offices in major locations around the world.
• Location: Berlin Germany / remote (while travelling to our customer’s site and you can work from our EMEA headquarter office in the heart of Berlin (Prenzlauer Berg) any time you want).
• Travel: Travel costs are covered by the company

Your profile

There is no typical profile at TLD-Robotics, we all come from different backgrounds and that is what makes us strong! Don’t hesitate to apply if you are motivated and interested by innovative transportation and technologies.

Requirements

• Completed vocational training in mechatronics, industrial electronics, electrical engineering, industrial mechanics or a comparable technical discipline.
• 2-3 years of experience as a technician in the automotive, robotic or similar industries.
• Basic knowledge of CanBus technology, vehicle mechanical maintenance, electrical systems and hydraulic systems is required.
• Possess a valid driving license class B for Germany.
• Hands-on, proactive, and comfortable working in a fast-paced, ambiguous environment.
• Structured thinker with a problem-solving mindset.
• Curious and eager to learn across different domains (ops, product, sales).
• Team player who can also take ownership of tasks independently.
• Experience in automotive, robotic or similar industries is a big plus.
• Proactive with a strong customer and team focus, as well as a passion for service excellence.
• Self-starter with strong capability to interact and work in a multinational environment.
• Strong technical acumen and problem-solving skills, with the ability to adapt to a dynamic and fast-paced environment.
• Business fluent (written and spoken) English.
• German is a plus due to the market and the company’s locations.

Recruitment process

• First call with the recruitment team.
• Technical interview with the Lead Maintenance Engineer