Executive Housekeeper | Norwalk Residence Inn

Salus Altmark Holding; Magdeburg; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A hospitality company in Magdeburg is seeking a Housekeeping Manager to oversee all aspects of the department. The role includes managing staff, ensuring compliance with policies, and maintaining high service standards. Candidates should have 1-3 years of housekeeping management experience in the hospitality industry and be able to communicate effectively with guests and staff. Bilingual skills in English and Spanish are a plus. The position requires flexibility with scheduling including weekends and holidays.

Qualifikationen

• Minimum 1-3 years of housekeeping management experience in the hospitality industry.
• Ability to read and interpret safety and operating documents.
• Knowledge of cleaning techniques and chemical handling.

Aufgaben

• Manage the housekeeping department to maintain high service quality.
• Handle guest complaints to ensure satisfaction.
• Prepare weekly work schedules according to business demands.

Kenntnisse

Housekeeping management

Communication skills

Staff training and development

Problem-solving

Bilingual English/Spanish

Ausbildung

High school graduate or equivalent

Some college preferred

Jobbeschreibung

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
• Handle guest complaints ensuring guest satisfaction.
• Hire, train and develop team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• Ensure all end of month reports are completed to standard.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Manages all aspects of employee performance to ensure productivity and a quality work environment.
• Maintains Housekeeping Department’s annual budget.
• Performs housekeeping, laundry, and houseperson functions whenever necessary.
• Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum 1-3 years of housekeeping management experience in the hospitality industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.