Customer Success Team Lead (Fully Remote)

EverCommerce; Deutschland; Remote; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Remote/Hybrid options

Wellness stipend

401k matching

Employee Stock Purchase Program

Generous time-off

Zusammenfassung

EverCommerce is seeking a Senior Customer Success leader to guide and grow a team of Customer Success Managers and Onboarding Specialists. You will oversee a portfolio of SalonBiz customers, helping them achieve business goals and maximize product value.

You will spot risks early, use health metrics to shape priorities, and collaborate across the team to ensure retention and expansion. This role offers flexible work options within your country and a comprehensive benefits package that supports

Qualifikationen

• Proven success leading a high-performing Customer Success team in a SaaS environment.
• Track record of enabling and empowering teams to take ownership and deliver outcomes.
• Confident using customer health metrics and performance data to drive priorities.

Aufgaben

• Lead and support a team of Customer Success Managers and Onboarding Specialists, helping them grow and succeed.
• Build strong relationships with your portfolio of customers to maximize value from SalonBiz.
• Identify challenges early and collaborate with the team to keep customers engaged and set up for success.

Kenntnisse

Customer Success leadership

SaaS experience

Data-driven decision making

Team empowerment

Jobbeschreibung

• Lead and support a team of Customer Success Managers and Onboarding Specialists, helping them grow, succeed and do their best work.
• Build strong relationships with your own portfolio of customers, helping them get the most out of SalonBiz and achieve their business goals.
• Spot challenges early and work with your team to keep customers engaged, supported and set up for success.

What you'll bring:

• Proven success leading a high-performing Customer Success team in a SaaS environment, with strong results across retention, customer growth and team performance.
• A track record of enabling and empowering teams to take ownership, make decisions and consistently deliver exceptional customer outcomes.
• Confidence using customer health metrics and performance data to drive priorities and improve outcomes.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting, plus flexible and generous time-off and Employee Stock Purchase Program.

EverCommerce

We provide tailored, end-to-end SaaS solutions for the service economy, serving over 725,000 customers in home services, health services, and wellness industries. We are building an extraordinary company with a culture that values talented, energetic, and motivated people.